Client Success Manager, US

Enshored Inc. (External)•Long Beach, CA

60d•Hybrid

About The Position

Enshored is seeking a Client Success Manager to manage strategic partnerships with clients in select industry segments that include Travel & Hospitality, Media & Telecoms, Retail & E-commerce, Technology, Power & Utilities, Auto & Transportation, and Health & Wellness. While Enshored serves clients across these industries, this role will focus on a specific subset of segments rather than all of them. The Client Success Manager serves as the strategic liaison between the client and Enshored, driving strong partnerships, operational excellence, and account growth. The role is responsible for understanding client goals, identifying growth opportunities, proposing solutions, and ensuring seamless delivery through collaboration with cross-functional internal teams. The Client Success Manager is responsible for client billing and pricing, monitors profitability and margins, and utilizes data to provide insights that optimize performance and enhance client satisfaction. Positioned within Enshored’s Growth team—which includes Sales, Marketing, and Client Success—the Client Success Manager works closely with internal stakeholders to drive both new business and organic growth. The Client Success team is led by the Director of Client Success, with overall direction and oversight from the Chief Growth Officer.

Requirements

Bachelor's or equivalent experience10+ years of experience managing client accounts or partnerships, preferably in a BPO or service-based environment.
Proven track record of finding and growing opportunities within client accounts.
Strong relationship-building skills, able to work with clients and internal teams at all levels.
Think strategically while managing day-to-day client operations.
Comfortable using data and performance metrics to make decisions and recommend improvements.
Skilled at coordinating projects and teams to deliver results on time.
Clear and confident communicator who can explain ideas and build consensus.
Problem-solver who stays calm under pressure and turns challenges into solutions.
Self-motivated, proactive, and always looking for ways to improve the client experience.
Proficient in Google Suite, Microsoft Office applications, Slack, HubSpot, and/or other project management and collaboration tools.
Languages: English