Client Success Manager
About The Position
Edlink takes on some of the toughest problems in educational technology. We help turn bad data into good data to make it fast and easy for learning platforms to integrate with school data systems. Our API helps over 60 million people at 5,000 districts & universities get access to the various learning platforms they use. We're a small startup located in Austin, Texas (26 team members), but growing fast. We’re high-performing, and we tackle the problems that nobody else wants to take on. The ideal candidate will not just be an employee; they will be among the first few hires and will have the opportunity to contribute massively to the growth and direction of the organization as a whole.
Requirements
- You've got experience working in a startup, or a startup-like environment
- You've got first hand experience with a highly technical product or have a technical background of some sort.
- An excellent communicator, including a great first impression, great presentation skills, a writer, and a propensity for relationship building
- Maybe you've previously worked in sales, account management or customer service but it's possible you've never worked in any of these, and you just have some other previous or personal experience developing skills you think you'd need to do well in this role
- You’ve got a technical edge – maybe you’ve worked with software products before, or you’re naturally curious about how things work under the hood. Either way, you’re ready to put that knowledge to use with our clients.
Nice To Haves
- Experience with APIs, data systems, or technical software in a client-facing role is a big plus!
Responsibilities
- Build strong, trusted relationships with clients to ensure long-term success, growth, and retention
- Lead onboarding and implementation efforts, offering hands-on product support and integration guidance
- Understand each client’s business goals and challenges, and align Edlink’s solutions accordingly
- Collaborate across teams to streamline processes, improve client outcomes, and share feedback for product development
- Act as a strategic advisor, bringing thought leadership and insights to help clients achieve their desired outcomes
- Continuously look for ways to enhance the client experience and drive value at every touchpoint
Benefits
- Downtown parking
- Generous PTO
- Weekly team lunches
- No bureaucracy
- Flexible working hours
- Health, Dental, and Vision Insurance Options
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
