Client Success Manager

STACK Infrastructure•Hillsboro, OR

20h•$79,200 - $86,900

About The Position

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience. STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK. STACK is looking for a Client Success Manager to own and manage post-sale client relationships, ensuring customers achieve their desired outcomes through STACK’s services. This role requires strong cross-functional coordination, proactive client engagement, and a commitment to delivering a high-quality client experience throughout the customer lifecycle. As a trusted advisor and communicator, the Client Success Manager brings a deep understanding of client goals, operational delivery, and relationship management. They excel in navigating complex environments, anticipating client needs, and driving accountability across internal teams to support retention and long-term partnership. As a leader and communicator, the Client Success Manager will bring a deep understanding of client business objectives, product capabilities, and the end-to-end customer lifecycle.

Requirements

Bachelor’s degree or equivalent work experience
5 years of experience in a client-facing, customer success, or account management role
Strong verbal and written communication skills
Proven ability to manage multiple priorities and stakeholders
Proficiency with standard business tools including Microsoft Excel, Word, PowerPoint, and CRM/ERP systems
Must be eligible to work in the United States
Must pass comprehensive background and drug screening

Responsibilities

Lead new client onboarding, including internal and external kickoff calls, to ensure a smooth transition from sales to delivery
Build and maintain strong client relationships, developing champions and executive alignment
Understand client goals through success planning, reporting needs, and success criteria; track and communicate progress using data and insights
Prepare, facilitate, and present Quarterly and Annual Business Reviews focused on outcomes, value delivered, and forward-looking planning
Serve as the primary point of contact for client escalations, ensuring timely coordination and resolution
Proactively manage the renewal cycle for assigned accounts, identifying risks early and coordinating retention strategies
Partner with Sales on account strategy, renewal readiness, and expansion opportunity identification
Monitor client health indicators and address adoption, satisfaction, or delivery concerns
Collaborate cross-functionally with Sales, Operations, Solutions Engineering, Finance, and IT to support client needs
Coordinate service order execution and revenue-related workflows, ensuring alignment and clear communication
Review client contracts and lease documentation, flagging deviations and partnering with internal stakeholders as needed
Identify trends and opportunities to improve client experience and internal efficiency
Support peer knowledge sharing and informal mentoring within the Client Success team
Adherence to budgets for Client Appreciation events and Travel & Expense

Benefits

Healthcare
Dental Care
Vision Insurance
Life Insurance
Paid Time Off
Paid Leave Programs
Competitive compensation with strong benefits, including medical, dental, vision, and a 401(k) program
A culture of appreciation with peer-to-peer recognition and rewards
Team events, social activities, and opportunities to connect across the organization
A growing company where your work makes a visible impact