Client Success Manager

Sunset • New York, NY

29d • Onsite

About The Position

Due to continued growth, Sunset is expanding our client success team and seeking an ambitious Client Success Manager based in New York City (or open to relocation), reporting to the Director of Client Success. As an early member of the team, this role will serve two purposes: first, to provide frontline (reactive) support to clients throughout the dissolution process; and second, to assist with key aspects of the wind-down, such as dissolution filings and the redistribution of capital to investors.
As a Client Success Manager at Sunset, you will own a dedicated set of clients through the entire lifecycle of a company wind-down. This is a hands-on role that blends frontline client support with deep operational execution. Success is measured by speed, accuracy, and client confidence, not revenue or renewals.
This role is a core part of Sunset’s client success function, with opportunities to grow into senior individual contributor or team leadership roles as the company scales.

Requirements

• 2–4 years of experience in a client-facing operations, customer support, or customer success role, ideally in a complex or regulated environment
• Experience supporting customers via phone, email, tickets, or live chat
• Ability to learn complex processes that are supported by software, and become a subject matter expert
• The ability to evaluate, troubleshoot, replicate, and follow up on customer questions and issues
• Knowledge of common help desk/ticketing solutions, such as Zendesk, Pylon, etc.
• The ability to stay organized across multiple dedicated clients, managing both reactive issues and proactive activities throughout the dissolution
• Excellent written and verbal communication skills across diverse stakeholders, including legal, founders, investors, and tax professionals

Responsibilities

• Be the first responder to all client queries via tickets, email, and phone for a dedicated set of accounts you own
• Own the customer experience across all aspects of the dissolution, while maintaining high CSAT/NPS and fast response times against defined SLAs
• Handle key activities of the dissolution process, such as filing IRS 966, creating asset transfer agreements, closing third-party client accounts, and distributing capital to investors
• Onboard new clients into the Sunset platform, setting them up for success and helping them to orient on the end-to-end dissolution process
• Become a subject matter expert in corporate wind-downs, with the ability to seamlessly support clients at any stage of the process to ensure they can efficiently and accurately wind down
• Continuously look for solutions to problems and propose improvements if something could work better
• Drive product change and improvement to make Sunset the leading solution for startup dissolutions
• Collaborate with other Client Success Managers, Engineering, and Sales/GTM in supporting clients
• Craft educational content for the Sunset help center

Benefits

• Salary + Equity: We offer a competitive salary and equity, so you can grow and build with us long-term
• Health Coverage: We cover 100% of premiums for medical, dental, and vision insurance, offering the best and most comprehensive plans available.
• Generous Time Off: We offer unlimited PTO and 10 company-wide holidays.
• Office Setup Allowance: $500 allowance for your in-office desk setup, ensuring you have the tools you need to succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed