Client Success Manager

Executech•Phoenix, AZ

5d•Remote

About The Position

Executech is a leading Managed Service Provider (MSP) seeking a Partner Success Manager (PSM) to join our Client Success team. The PSM serves as the primary relationship owner for assigned partners, responsible for driving satisfaction, retention, and long-term value by deeply understanding each partner’s business objectives and ensuring technology services are aligned to support those goals. The PSM acts as a strategic partner and trusted advisor, engaging executive stakeholders to translate business needs into aligned technology outcomes in close collaboration with Technical Account Managers (TAMs) and internal subject matter experts.

Requirements

Bachelor’s degree in business, communications, or a related field, or equivalent professional experience.
3–5+ years of experience in client success, account management, or relationship leadership roles.
Experience managing executive-level client relationships.
Proven success in client retention, renewals, and advocacy.
Exceptional communication and interpersonal skills, with the ability to engage executive stakeholders.
Strong relationship management and problem-solving capabilities.
Ability to translate business objectives into aligned technology conversations in partnership with technical teams.
Proficiency with MSP platforms such as ConnectWise.
Highly organized with the ability to manage multiple partner relationships and competing priorities.
Analytical and inquisitive mindset focused on continuous improvement and value creation.
Partner-focused, empathetic, and adaptable.
Self-motivated and proactive, thriving in an independent role.
Collaborative mindset with a strong sense of ownership and accountability.

Nice To Haves

MSP or technology services experience strongly preferred.

Responsibilities

Develop a deep understanding of partners’ business operations, goals, and challenges to identify pain points and alignment opportunities.
Build and maintain trusted relationships with executive stakeholders, serving as the primary point of contact and advocate for assigned partners.
Lead Strategic Partnership Reviews (SPRs), facilitating conversations that go beyond service metrics to focus on long-term business outcomes and proactive risk reduction.
Partner with Technical Account Managers and technical teams to align IT roadmaps, lifecycle planning, and initiatives with partners’ business priorities and budgets.
Advocate internally on behalf of partners, coordinating across service delivery, projects, security, procurement, and billing to ensure commitments are met.
Monitor partner health and engagement, proactively identifying risks related to satisfaction, renewal, and alignment.
Communicate key updates, project progress, and lifecycle outcomes clearly and consistently.
Maintain accurate partner documentation, including business goals, risks, roadmaps, budgets, and engagement history in CRM and client success tools.
Champion structured internal processes that support consistent partner engagement and long-term success.