Client Success Manager

SpotOn: Corporate

16d • $53,000 - $65,000

About The Position

The Senior Client Success Partner plays a critical role in ensuring a seamless and successful experience for SpotOn clients. This role is responsible for installing and configuring SpotOn hardware and networking devices, performing on-site surveys, and delivering hands-on training and live support. The Senior Partner ensures clients are confident using SpotOn software, conducts ongoing health checks, resolves support issues, and builds strong, lasting relationships through exceptional customer service. Beyond technical execution, this role collaborates cross-functionally to troubleshoot issues, identify upsell opportunities, and generate referrals from satisfied clients. Regular travel to client sites is required to provide in-person support and strengthen client partnerships.

Requirements

• Excellent interpersonal and communication skills, with the ability to connect with clients and address their concerns effectively. Strong proficiency in troubleshooting hardware and software issues, with a solid understanding of low-voltage wiring and power outlets.
• Strong problem-solving skills and the ability to handle support escalations in a calm and professional manner.
• Proficiency in training end-users in software applications, preferably in a face-to-face setting.
• Ability to work independently, utilize independent discretion, manage time effectively, prioritize tasks to meet deadlines and effectively resolve support issues
• Ability to travel and work on-site at various client locations as needed.
• Some night and weekend tasks may be required
• 2+ years of management experience working in the restaurant industry
• 2+ years experience building and maintaining strong relationships with clients, ensuring a positive and satisfactory experience.
• Familiarity with various hardware and networking devices, including terminals, handhelds, printers, and peripherals.
• Familiarity with low-voltage wiring principles, identification, and verification of wiring connections.

Nice To Haves

• Technical Certification or Diploma: Preferred technical certifications or diplomas in relevant fields such as information technology, computer science, electronics, or a related discipline.

Responsibilities

• Install and configure SpotOn hardware, peripherals, and networking devices, as well as additional implementation tasks as assigned.
• Conduct on-site surveys to determine optimal hardware placement, verify low-voltage wiring, and identify power outlet locations.
• Deliver comprehensive, hands-on client training and live support to ensure confident use of SpotOn software and features.
• Perform on-site health check-ins to confirm system functionality and client satisfaction.
• Conduct on-site hardware demonstrations as needed.
• Build and maintain strong, trusted client relationships through regular in-person and remote engagement.
• Respond to and resolve escalated support tickets promptly and professionally.
• Collaborate cross-functionally with internal teams to diagnose, troubleshoot, and resolve complex client issues efficiently.
• Communicate technical concepts clearly to non-technical users to promote understanding and confidence.
• Identify opportunities to upsell additional products and services based on client needs.
• Develop and execute strategies to generate referrals from satisfied clients.
• Travel frequently to and from client locations.

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees