Client Success Manager

Tailored Management • Columbus, OH

1d

About The Position

Tailored Management is seeking a Client Success Manager to serve as a strategic partner for key client workforce programs, driving retention, expansion, and measurable impact across our contingent workforce solutions. The Opportunity In this high-impact, client-facing role, you will own and grow assigned accounts by strengthening executive relationships, identifying expansion opportunities, and translating workforce data into strategic action. You will collaborate cross-functionally with Sales, Client Services, Recruiting, Compliance, and Leadership to ensure program success while fueling revenue growth within our existing customer base.

Requirements

• Bachelor’s degree in Business Administration or related field
• 5+ years of experience in client-facing account management or post-sales roles with strong commercial responsibility
• Proven experience identifying and supporting revenue-generating opportunities within existing accounts
• Strong sales and growth mindset with demonstrated expansion success
• Ability to manage complex contingent workforce programs and performance metrics
• Consultative, solutions-oriented approach to workforce challenges
• High emotional intelligence and ability to influence diverse stakeholders
• Executive-level communication, presentation, and public speaking skills
• Analytical strength with experience interpreting KPIs, SLAs, and workforce data
• Results-driven and highly accountable
• Working knowledge of contingent workforce compliance and audit practices
• Proficient in Microsoft Office (Teams, Excel, PowerPoint)

Nice To Haves

• Experience in PEO, MSP, or contingent workforce programs preferred

Responsibilities

• Drive Growth & Expansion Identify and advance revenue opportunities including new labor categories, expanded recruiting scope, markup adjustments, and exclusivity agreements
• Partner with Sales and Client Services leadership to execute account growth strategies
• Provide proactive sales leads and coordinate warm introductions to Business Development
• Own Strategic Client Relationships Serve as the primary point of contact and subject matter expert for assigned clients
• Lead executive-level meetings, scorecard reviews, and strategic business discussions
• Anticipate client needs, proactively mitigate risks, and uncover program enhancement opportunities
• Leverage Data to Inform Strategy Analyze KPIs, SLAs, workforce trends, and performance metrics to assess account health
• Partner with Business Reporting & Analytics to develop actionable insights
• Collaborate with Recruiting Leadership to improve performance and identify opportunity areas
• Utilize historical data and MSP insights to forecast hiring needs
• Ensure Program Excellence Partner with Compliance to ensure SLA adherence and quality standards
• Lead change management initiatives and implementation efforts
• Drive and delegate process improvements across teams
• Strengthen Brand Presence Represent Tailored Management at industry events
• Cultivate strategic partnerships and enhance market positioning
• Periodic travel to client program sites and industry events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level