Client Success Manager

Rhythm

56d•$80,000 - $100,000

About The Position

Rhythm is redefining the future of remote cardiac monitoring. Our all-in-one platform combines advanced technology with a dedicated clinical/admin support team to help practices streamline workflows, improve patient outcomes, and drive revenue — without adding administrative burden. We serve cardiology device clinics, hospitals, and health systems across the U.S., providing unmatched reliability, service, and integration. We are seeking a high-performing Client Success Manager to join our Operations team. This role owns key client relationships and is responsible for driving retention, adoption, and long-term value across cardiology practices and healthcare systems. As a trusted point of contact, you will partner closely with Operations, Sales, Product, teams to deliver a seamless and scalable client experience. You will also identify opportunities to upsell and cross-sell Rhythm’s products to ensure full adoption of our platform and services.

Requirements

3–5 years of experience in Customer Success, Account Management, or a related role within healthcare technology.
Experience with consultative selling, product demonstrations, and client-facing presentations.
Strong communication, relationship-building, and organizational skills.
Ability to manage multiple client accounts in a fast-paced environment.
Experience using CRM and client success tools (e.g., Salesforce, Notion, Microsoft).
Motivated by improving patient outcomes through innovative healthcare technology.
Willingness to travel up to 25% for client onboarding and on-site meetings as needed.

Responsibilities

Own primary relationships for assigned client accounts and build trusted, long-term partnerships.
Serve as the main point of contact for client communications, strategy, and issue resolution.
Drive retention, satisfaction, and utilization by ensuring clients achieve measurable value from Rhythm’s solutions.
Track, analyze, and report on key success metrics, including utilization, satisfaction, and retention.
Lead regular client check-ins and account reviews to align on Rhythm’s performance and goals.
Lead client calls, product demonstrations, and training sessions, partnering with internal SMEs as needed.
Identify workflow gaps within client operations and recommend solutions aligned with Rhythm’s services and best practices.
Translate client feedback into actionable insights for product and operational improvements.
Partner with Operations, Sales, Product, Clinical, and Administrative teams to ensure a consistent, high-quality client experience.
Act as the voice of the client internally to support scalable improvements.
Proactively identify upsell and cross-sell opportunities by understanding client needs and goals.
Clearly articulate the value of additional products and features that improve efficiency, revenue, and patient outcomes.
Support new client onboardings and EHR integrations, building strong relationships from the start.
Manage routine client reporting and maintain accurate account documentation.