Client Success Manager

Azalea Health Innovations Inc • Sandy Springs, GA

7d

About The Position

Azalea Health is seeking a highly skilled Client Success Manager (CSM) to collaborate closely with clients to understand their business objectives and identify opportunities to increase client satisfaction, reduce churn, and strengthen brand loyalty. The successful candidate will meet or exceed retention targets and be responsible for developing and executing strategies that leverage client relationships for referral opportunities through outreach and advocacy.
If you want the challenge of contributing to a critical function that fuels the success of Azalea Health, then this may be the role for you.

Requirements

• Bachelor's degree in Business Administration, Business Management or related field or relevant equivalent experience required
• 3-5 years of experience in SaaS Customer Success; 2+ years of experience in Healthcare IT, Customer Support required
• Prior demonstrated experience with clinical and quality measure workflows
• Demonstrated results in driving customer adoption and advocacy
• Ability to influence through persuasion, negotiation, and consensus building
• Ability to juggle multiple projects and initiatives simultaneously and effectively collaborate across internal teams while working in a fast-paced environment
• Excellent communication skills, both written and verbal, are essential, as is the ability to collaborate with other teams and stakeholders
• Ability to travel up to 20%

Nice To Haves

• Prior Revenue Cycle Management experience preferred

Responsibilities

• Develop a deep understanding of each client's business objectives, challenges, and goals, and work closely with clients to identify areas where Azalea Health can add value, improve client satisfaction, and increase referenceability
• Build strong relationships with clients by serving as a trusted advisor, providing guidance and support to ensure clients achieve their desired outcomes
• Develop and execute client engagement plans, including regular check-ins, business reviews, and ongoing communication to ensure clients are achieving their desired outcomes
• Develop and manage client centric programs focused on improving the client journey
• Successfully manage your book of business by ensuring each client achieves its business outcomes while maximizing client health
• Proactively identify potential risks to client satisfaction and develop strategies to mitigate these risks
• Collaborate with other departments, such as Sales, Product, and Technology to ensure client needs are met and feedback is incorporated into future product and service offerings
• Advocate for clients internally and work to resolve any issues or concerns they may have
• Analyze and report on client satisfaction and other key metrics, and using this information to drive continuous improvement
• Maintain updated knowledge of Azalea Health's software products and services – with the ability to perform demonstrations of all Azalea products and services to clients as needed
• Perform other duties as assigned

Benefits

• Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, telehealth, and life insurance
• Generous employer sponsored subsidy towards employee's medical insurance premiums
• Azalea Health covers 100% of the premiums for Life AD&D, Telehealth, and Long-Term Disability for all eligible full-time employees
• Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
• Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees