Senior Client Success Manager - Remote

Jobgether•Colorado Springs, CO

2d•$60,000 - $75,000•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Manager - REMOTE. In this role, you will serve as a trusted advisor to clients, ensuring satisfaction and alignment with their business objectives. Your contributions will be vital in managing client relationships and ensuring the effective adoption of technology solutions. This position offers an opportunity to work with a diverse client base across multiple regions, helping them to realize strategic advantages through technology. You'll understand client needs and advocate for their interests while monitoring performance metrics and providing insights to improve outcomes. Your input will lead to measurable success and enhance the client experience significantly.

Requirements

5+ years in client success or technical program management within technology/SaaS.
Strong communication, analytical, and problem-solving skills.
Familiarity with ServiceNow, Salesforce, and Microsoft Office.
4-year college degree or equivalent experience preferred.

Responsibilities

Manage day-to-day client success KPIs within assigned client base, including case management within ServiceNow.
Participate in client onboarding, portal training, and general education to ensure smooth adoption and initial value realization.
Act as an operational advocate, supporting during escalations and maintaining strong client relationships through proactive communication.
Monitor performance metrics (CSAT and NPS), identify trends, and provide actionable insights to leadership.
Partner with Service Delivery and the Retention team on client quality improvement plans.