Client Success Manager
About The Position
The Client Success Manager (CSM) is responsible for ensuring exceptional customer experience for both landowners and tenants throughout the signup, bidding, leasing, and onboarding processes of CommonGround Business. The CSM will also serve as the primary point of contact for new and existing users while ensuring legitimacy, compliance, and smooth operations across all platform interactions. Additionally, the CSM oversees day-to-day platform operations, identifies system improvements, and collaborates with leadership and technology teams to enhance platform performance, usability, and overall customer satisfaction.
Requirements
- 2+ years in Client Success, Account Management, Farm Management Support or a related customer-facing role
- Strong communication skills and customer empathy
- Experience navigating digital platforms, CRM tools, and workflow systems
- Ability to manage multiple customer interactions simultaneously
- Problem-solving mindset with a focus on calm, professional resolution
- High attention to detail, especially regarding contracts, bidding rules, and platform compliance
Nice To Haves
- Experience in agriculture, farm management, land leasing, or rural property services
- Familiarity with digital marketplaces, auction systems, or SaaS environments
- Understanding of landowner-tenant relationships and agricultural leasing terminology
- Experience supporting platform operations in a growing or startup environment
Responsibilities
- Guide client through signup, bidding, and leasing.
- Ensure user legitimacy, compliance, and smooth completion of platform workflows.
- Respond to customer inquiries and resolve issues quickly.
- Monitor listings, bids, leases, payments, and signatures for accuracy and proper function.
- Identify and address fraudulent or suspicious activity.
- Coordinate with internal teams to resolve operational issues.
- Collect client feedback and identify pain points.
- Recommend platform enhancements and support feature testing.
- Help refine workflows for onboarding, bidding, leasing, and communications.
- Build strong relationships with users and ensure ongoing satisfaction.
- Support onboarding and success planning for high value or institutional customers.
- Provide training, demos, and support materials as needed.
- Performs additional duties as assigned and required by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
