Client Success Manager

360 Privacy • Nashville, TN

1d • $70,000 - $90,000 • Remote

About The Position

The Client Success Manager supports a group of Account Managers to ensure 360 Privacy clients receive a consistent, high-quality experience. This role does not own accounts or carry a book of business. Instead, it focuses on execution, coordination, and proactive client support that enables the broader account team to operate effectively.
This role is ideal for someone early in their client success career who wants exposure to complex client environments, strong mentorship, and a clear path for growth. You will play a critical role in maintaining client satisfaction, resolving issues efficiently, and ensuring nothing falls through the cracks.

Requirements

• 1 to 2 years of experience in a Client Success Manager role or a related client-facing position.
• Strong communication and relationship-building skills.
• Highly organized with excellent attention to detail and follow-through.
• Comfortable working collaboratively in a remote environment.

Nice To Haves

• Interest in privacy, security, or intelligence-related services.
• Experience working with CRM tools or client reporting systems.

Responsibilities

• Help Account Managers by ensuring timely responses and follow-through on client requests and issues. Support account teams by managing inbound client needs and helping maintain service continuity.
• Support onboarding, renewals, and ongoing account activities by coordinating tasks, tracking deliverables, creating decks, doing research, and ensuring processes are followed consistently across accounts.
• Assist with client communications including updates, follow-ups, and documentation. Ensure clients feel informed and supported.
• Surface client feedback, risks, and trends to Account Managers and Senior Account Managers. Help escalate issues appropriately and track resolution through completion.
• Work closely with Account Managers, Senior Account Managers, and cross-functional teams to support client outcomes and ensure smooth service delivery.
• Help Account Managers accurate account notes, client health indicators, and activity tracking in CRM systems. Provide insights and support reporting needs for account planning and reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed