Client Success Manager

Vestmark, Inc.-posted 3 months ago
Full-time • Mid Level
Wakefield, MA
101-250 employees
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A Client Success Manager is a high-impact individual contributor responsible for owning strategic client relationships and delivering measurable value through tailored guidance, operational excellence, and business insight. The CSM ensures that clients maximize the value of our solutions in alignment with their business goals, while also serving as a key voice in product strategy and client engagement.

  • Serve as the primary point of contact for our top-tier clients.
  • Cultivate relationships and establish trust through strategic guidance and delivery alignment.
  • Increase long-term client satisfaction, retention, reference-ability and revenue growth.
  • Maintain in-depth knowledge of the company’s solutions and how they drive value across different client business models.
  • Translate client objectives into actionable strategies aligned with the product roadmap.
  • Champion client feedback and align it with internal product, services, and executive teams.
  • Monitor and report on client health.
  • Escalate challenges with urgency and influence.
  • Proactively manage risk and expand product adoption.
  • Own the process of defining and managing client Scope of Work and Change Requests.
  • Drive pricing discussions and facilitate approval workflows.
  • Lead internal planning and execution with Client Delivery, Engineering, and Production Support teams on key client deliverables.
  • Serve as a partner and advisor in internal strategy sessions related to client impact.
  • Partner with Sales to support strategic expansion opportunities.
  • Experience in client success, enterprise account management, or client-facing operations roles.
  • Deep experience building strategic, trusted partnerships with business decision-makers.
  • Excellent communication, analytical, and problem-solving skills.
  • Adept at leading client calls and executive-level meetings.
  • Experience in financial services or SaaS environments (strongly preferred).
  • Knowledge of Vestmark products is a plus.
  • Strong understanding of how to measure and communicate solution value and business impact.
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