Client Success Manager

Ziff Davis • Asheville, NC

298d • $70,000 - $80,000

About The Position

Everyday Health Group (EHG) is a recognized leader in patient and provider education and services attracting an engaged audience of over 74 million health consumers and over 890,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics. We empower healthcare providers, consumers and payers with trusted content and services delivered through Everyday Health Group's world-class brands. The Client Success Manager is the primary contact for brand managers and agency account executives for a variety of pharmaceutical brands. The Client Success Manager is the face of Medpage Today for their assigned accounts and is responsible for effectively executing campaigns from initial contract through implementation and campaign reporting. This includes managing client relationships and campaign implementation including leading client calls, finalizing campaign KPI's, product implementation, managing timelines and program tracking, reporting and program insights. The platforms employed will include but are not limited to digital media campaigns, email campaigns, and other tactics aimed at increasing physician awareness and utilization of specific pharmaceutical brands. The Client Success Manager thinks strategically with the ability to focus on details of tactical issues and collaborate with a dynamic cross-functional team of the company's sales, marketing, creative services, deployment, data sciences and operations staff. As such, the Client Success Manager is a highly organized communicator, both verbally and in written form.

Requirements

• 4 Year College Degree or other advanced degree in business and/or marketing communications.
• Strong communication skills.
• Ability to understand the medical / Pharmaceutical industry regulatory environment, organizing principles and business models.
• Copy writing skills that involves the ability to re-purpose existing materials preferred.
• Ability to understand the clinical aspect of Pharma brands.
• Agency experience a plus.
• Passion for new and emerging technologies and an understanding of how they can be applied to benefit businesses.
• Understanding of digital content, marketing platforms/delivery systems and their business models.
• Demonstrated ability to manage multiple, parallel projects.
• Strong ability to identify technical solutions to business problems/needs.
• Experience working in positions with high personal accountability combined with the ability and experience to influence decision-making.
• Entrepreneurial spirit and ability to work independently - self-motivated, knowledgeable and passionate for success.
• Ability to solve problems and bring timely resolution to issues.
• Ability to collaborate and work well internally with internal departments and stakeholders.
• Superior listening and communication skills, both oral and written.
• Positive attitude, enthusiasm, high energy, sense of humor.
• Willingness to travel as needed.

Responsibilities

• Manage execution of campaigns for a select assignment of brands from initial contract through execution, pacing, reporting, and billing.
• Build solid client relationships and serve as day-to-day contact with agency / media buyer reps and pharmaceutical brand managers.
• Engage with management and other departments to ensure promotional campaigns are developed and implemented to ensure optimum results.
• Provide a high-level understanding of the brand's clinical experience, positioning, messaging, and differentiation from competitive products.
• Manage campaign pacing & optimization with cross-functional partners, and monthly billing reconciliations to ensure monthly, quarterly and program revenue expectations are met.
• Maintain in-depth knowledge of Everyday Health Professional products, inventory and pricing via collaboration with internal departments.
• Work with data and deployment team to ensure targeting accuracy.
• Use dashboard to provide key campaign performance metrics.
• Provide key learnings and insight on campaign performance to internal stakeholders and clients.
• Support sales and recommend organic sales opportunities for client campaign renewals and incremental business.

Benefits

• Competitive salaries.
• Robust health and wellness benefits including medical, dental, vision, life and disability benefits.
• Flexible Spending accounts.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Pregnancy and Parental leave.
• Family Planning Support via Maven.
• Flexible Time Off.
• Volunteer Time Off.
• Fitness Reimbursement.
• Employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree