Client Success Manager (UK Market) - 12-Month Fixed-Term Contract

PHMG • Manchester, NH

112d • £30,000 - £46,000

About The Position

We are seeking a dynamic and results-orientated Client Success Manager to join our team on a 12-month fixed-term contract. As a Client Success Manager at PHMG, you will play a crucial role in ensuring the seamless execution of audio branding strategies for our esteemed clients. Working in close collaboration with our clients, creative teams, and technology experts, you will translate brand visions into sonic identities. Acting as a seamless extension of our client's business, you take on the role of a trusted advisor and partner. Your approach is consultative, taking the time to understand your client's brand and offering tailored, strategic guidance. Your responsibilities go beyond account management; you are the driving force behind ensuring our clients receive not just a service, but an unparalleled experience. The role demands exceptional interpersonal skills and a deep understanding of what world-class customer service truly means. You'll have a passion for fostering meaningful client relationships and be dedicated to delivering exceptional experiences, contributing to our continued success and the satisfaction of our valued clients. Being both highly organised and strategic is not just a skill set but a mindset that shapes the way you approach every project. Your organisational acumen allows you to manage intricate details and intricate timelines, ensuring that nothing falls through the cracks. Simultaneously, your strategic thinking enables you to foresee the bigger picture, aligning each project with the overarching goals of the client and the company. Your passion for excellence fuels your determination to achieve those goals. It's not just about meeting goals; it's about surpassing them, setting new benchmarks, and continuously raising the bar for what success means.

Requirements

• Extensive experience in a process-driven B2B Account Management role
• Unrivalled attention to detail, creativity and initiative
• Ability to spot opportunity to increase revenue within account base
• Highly organised with the ability to manage multiple ongoing projects simultaneously
• Excellent communication skills, both written and verbal

Responsibilities

• Client-centric approach: Working closely with your clients to understand their brand values, objectives, and target audience, developing robust relationships built on trust and respect.
• Communication: Providing prompt and clear communication at every stage of the project, keeping clients informed about project progress, milestones achieved, and any potential challenges.
• Collaboration: Collaborating with our creative and technology experts to translate client requirements into impactful audio branding solutions.
• Project Management: Using data-driven insights to manage multiple projects simultaneously, from concept to delivery.
• Time Management: Taking an organized approach which ensures that each project receives the attention it deserves, guaranteeing timely delivery without compromising quality.
• Risk management: Using your ability to foresee challenges and proactively develop solutions that ensure projects stay on track, even in the face of unexpected obstacles.
• Achieving excellence: Approaching your KPI's with a sense of ownership, embodying a relentless commitment to delivering exceptional results.
• Documentation and Reporting: Maintaining thorough records of client interactions, project progress, and feedback.
• Continuous Improvement: Embracing a mindset of continuous improvement, seeking out feedback from your peers and management.

Benefits

• Free PureGym membership after 3-months served
• Cycle to work scheme
• 23 days annual leave plus bank holidays, increasing with length of service
• Additional half day off for birthday
• Enhanced maternity, paternity and adoption leave
• Two volunteer days per year for a charity of your choice
• Smart pension scheme
• Life insurance and critical illness cover
• All expenses paid company events in sought after venues
• Free fruit & breakfast
• Company sports teams
• Career development directly linked to your performance
• Fundraising initiatives for our registered charity - the PHMG Foundation
• Dedicated Employee Assistance Programme

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services