Client Success Manager, Strategic Partner Accounts

Mintel•Chicago, IL

41d•$72,000 - $90,000•Hybrid

About The Position

As a Client Success Manager on our Strategic Partner Accounts team, you play a pivotal role in driving the success of our Global Growth portfolio. You will be responsible for providing proactive, high-touch service and engagement to a select group of our most prestigious, high-spending clients, ensuring their ongoing satisfaction and success. In this position, you will partner with the Global Client Partnership Account Directors by providing product expertise and networking to ensure our syndicated services are rooted and valued high and wide within our client businesses. Your measure of success is driving tangible value for our clients, underpinning recurring revenue and long-term partnership. You will also provide the first point of contact to clients to ensure subscription services in answering their business questions to drive their business growth. You are also perfectly poised to identify bespoke opportunities and business needs which can be met by our category experts and consulting capabilities, as such you will collaborate with Mintel’s global growth team to ensure an optimum experience for your client. The right candidate for this role will have at least 8 years of professional experience working with Enterprise-level clients in a similar capacity. You should be well-versed in Mintel’s solutions, in particular knowing how to leverage our consulting capabilities. Our clients choose us because they know we’re drawing on Mintel data, knowledge, expertise, and insights that are rooted in the rigorous, multi-disciplinary research on which our reputation has been built. This is a Hybrid position based in Chicago.

Requirements

At least 8 years of professional experience working with Enterprise-level clients in a similar capacity.
Well-versed in Mintel’s solutions, in particular knowing how to leverage our consulting capabilities.
Client-obsessed: You are passionate about our clients’ worlds and business challenges, and you are driven to help your clients achieve success.
People Smart: You are able to easily adapt to different personalities and levels within an organization.
Committed to personal growth: You are committed to continuous learning and growth, constantly pushing yourself outside of your comfort zone to develop your skillset.
Commercially-minded: You are easily able to identify potential growth opportunities and you can comfortably and enthusiastically pitch our suite of products if prompted.
Naturally curious: You are naturally curious and great at navigating client conversations, asking second and third level questions to get at the heart of clients’ challenges and goals.
Humble: You are humble, yet confident. You willingly admit when you need help, and you know how and when to utilize the resources and people around you. You are also willing to share your own knowledge for the benefit of the team.
Self-Directed: You take initiative to solve problems and uncover opportunities, and you are eager to take ownership and accountability for the success of your client portfolio.
Great communicator: You have extremely polished verbal and written communication skills, and can adapt your communication style to suit each client and internal business partner.
Tech-savvy: You have excellent Excel and PowerPoint skills. You are able to find creative ways to help clients digest and derive insights from large sets of data. You have experience working with usage tools, such as Mixpanel and Salesforce.com.

Responsibilities

Success Planning: Working closely with your clients to ensure you understand their objectives and how they will measure the value of Mintel; mapping out plans that help them achieve their goals
Tracking Portfolio Health: Monitoring your accounts to identify churn risk and working proactively to develop strategies that eliminate that risk
Building Usage, Awareness, and Value of Mintel: Ensuring that Mintel impacts your clients’ objectives by offering interactive training, project support, and proactive content
Client Onboarding: Supporting new clients as they begin to work with Mintel for the first time; ensuring they are deriving value from Mintel from the first 30 days
Meeting with Clients: Along with your Account Manager, co-facilitating monthly or quarterly calls to share insights, gather feedback, and better understand business objectives
Supporting Client Renewals: In partnership with your AD, supporting successful client renewals, upsells, and consulting growth
Representing Mintel: Operating as a competent and knowledgeable expert in Mintel's methodologies and processes across a broad range of verticals; providing timely and thorough responses to ad-hoc client questions

Benefits

Alongside salary, Mintel offers a comprehensive benefits package including medical/dental/vision insurance, flexible spending accounts, health savings accounts, employer paid life and disability insurance, 401(k) with employer match and paid time off.
We are invested in our employees' wellbeing which is why we also offer flexible working hours, ClassPass subsidy, mental health benefit through Modern Health, paid volunteer time off, paid birthday leave and paid parental leave.

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