Client Success Manager, Search

About the position

Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in! The SEM Client Success Manager is responsible for overseeing all facets of client utilization of the Skai™ Search SEM management platform. The CSM is ultimately accountable for clients' satisfaction and ability to leverage Skai™ Search to drive ROI for SEM initiatives. The ideal candidate will have great project management skills, excellent technical credentials, hands on experience implementing SEM campaigns and most importantly, a results-oriented, consultative approach to addressing client needs.

Responsibilities

• Partner with Skai™ Client Success Directors to actively build relationships with client partners
• Assist Client Success Directors in driving client retention, and identifying business growth opportunities
• Provide initial, and ongoing training to clients to enable them to effectively use the Skai™ platform
• Assist clients in basic implementation and usage of Skai™ products
• Provide technical support and search marketing best practice and strategy recommendations
• Communicating regularly with the customer to evaluate satisfaction
• Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution
• Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity
• Collaborate with Local and Social client success teams
• Energized by solving problems and finding opportunities to make clients successful
• Ensure client expectations are exceeded!

Requirements

• B.A. or B.S.
• 2 or more years of hands on SEM campaign implementation and management experience
• Ability to understand basic SEM analytics
• Ability to perform detailed client audits to identify client needs or workflow gaps
• 2+ years experience in client services and/or technical project management
• Ability to thrive in a fast paced environment with tight deadlines
• Ability to elicit client feedback to help direct continuous improvements for the Skai™ Search platform
• Phenomenal communication skills and organized project management
• Experience collaborating with a team both locally and virtually
• Organized and methodical, with excellent time management skills
• Skai™ or other SEM platform experience preferred
• Ability to travel occasionally
• Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus
• Passion and dedication
• Desire to be the best
• Ability to work both independently and as part of a team
• Strong interpersonal communication skills - in writing and verbally
• Proven track-record of problem-solving
• Results oriented
• Language proficiency in Japanese or Mandarin is a plus

Benefits

• Annual salary range of $85,000-95,000
• Eligible for additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans