Client Success Manager - Payer

Datavant•Houston, TX

2d•$108,000 - $130,000

About The Position

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. Strong bias for action and collaboration and well-developed sense of urgency Strong curiosity and ability to correlate data from many sources The Customer Success Manager is part of the Datavant organization and is responsible for successful completion of all customer projects. The team coordinates efforts between internal resources and customers in support of custom risk adjustment projects and reports on project status to all stakeholders. Datavant’s Customer Success Managers are hybrid project management and consulting resources that have strong healthcare industry knowledge combined with communications and project management skills. They are key to successful customer retention and project success.

Requirements

3+ years project management experience
Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level
BS degree in business, technology or related field
Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems
Advanced Excel skills, including vlookup, and pivot tables; some knowledge of sql queries is helpful
Excellent written and oral communication skills

Nice To Haves

Professional and respectful demeanor in a relaxed work environment
Detail oriented, self‐starter with proven track record of execution and results
Team player with a desire to learn and take on new responsibilities in a fast paced, innovative environment
Advanced presentation skills; comfortable presenting to multiple audiences
Ability to establish rapport with multiple client stakeholders
Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes.
Demonstrated ability to conceptualize, manage and prioritize multiple projects

Responsibilities

Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support.
Manage coordination, tracking and reporting of all things related to customer projects.
Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including data integrations, coding management, engineering, sales, and executive teams.
Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
Own customer operations project management processes, tools, reference materials and cross functional usage.
Monitor project status and success throughout the entire project lifecycle.
Identify, analyze and resolve customer problems as they arise, coordinating escalation and resolution with sales and other internal stakeholders.
Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.
Identify, define and execute process improvements in line with department needs and organizational goals.
Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.