Client Success Manager (Mid-Market)

Hinge-Health

80d • $71,700 - $119,300

About The Position

In this fast paced client-facing role, you will own day-to-day relationships with our employer clients and ensure they are maximizing the benefits from the Hinge Health programs. This role demands a little bit of everything, from being a trusted adviser, project manager, product expert, coach to other team members, and more. You will be responsible for driving adoption with our clients, reporting on program value, managing escalations, expanding product offerings, and securing renewals. This is a cross-functional role that partners with Growth, Sales, Data, Marketing, Operations, Product, and Clinical to provide excellent service for our clients. The ideal candidate will also help contribute to best practices and be open to evolving responsibilities as our team grows.

Requirements

• 2+ years of experience as a Client Success Manager at a digital health organization effectively managing a large book of business in various stages of account lifecycle.
• Able to craft a compelling story using data-driven insights to make recommendations to influence customer decisions.
• Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices.
• Able to effectively navigate the complexities of a book of business with clients in multiple stages of their lifecycle.

Nice To Haves

• Experience at a high-growth company and understand the associated challenges.
• Have an understanding of employee benefits, digital health, and the startup work environment.
• Data integration proficiency, advanced Excel knowledge and skills.

Responsibilities

• Driving revenue: Secure best-practice enrollment communications campaigns aimed at achieving annual enrollment goals for your clients.
• Long-term client management: Ensure 100% client retention with high client satisfaction (9/10+ NPS scores).
• Customer advocacy: Turn clients into advocates to fulfill sales references and Marketing/PR requests.
• Product expansion: Ensure your clients are offering Hinge Health’s full suite of products to maximize member impact.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Help with gender-affirming care, tools for family and fertility planning.
• Travel reimbursements if healthcare isn’t available where you live.
• Traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends for learning and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees