Client Success Manager (Manufacturing Division)

demandDrive • Waltham, MA

95d • $85,000 - $95,000

About The Position

Client Success Manager (Manufacturing Division) demandDrive Manufacturing is a leading sales and demand generation firm seeking an experienced Client Success Manager to drive the success of industrial manufacturing clients. This role is critical to ensuring client satisfaction, maximizing program results, and supporting the growth of the company. You will serve as the primary liaison for assigned clients, guiding Business Development Specialists (BDS), implementing sales development programs, and ensuring that each client’s objectives are met or exceeded.

Requirements

• 5+ years of experience managing multiple client accounts with a focus on customer service.
• 5+ years of strategic and enterprise selling experience.
• 5+ years of experience in industrial manufacturing across multiple industries.
• Strong attention to detail, capable of driving client success at all levels.
• Strategic solutions-based thinking with the ability to make sound judgment calls.
• Superior organizational, time management, and strategic planning skills.
• Excellent written and verbal communication skills, and ability to anticipate and address client needs.
• Bachelor’s degree, preferably in a business-related field.
• Experience in inside sales or account management in the technology space is preferred.
• Proficiency with Salesforce, HubSpot, Zoho, or similar CRM platforms.

Responsibilities

• Onboard new clients, including knowledge transfer, campaign creation, playbook development, CRM setup, list sourcing, and the scheduling and calendaring of client meetings.
• Manage and maintain strong client relationships, acting as the primary point of contact.
• Oversee and coach BDS teams to ensure preparedness, performance, and alignment of client goals.
• Monitor team productivity using reporting tools; provide feedback and performance guidance.
• Review weekly and quarterly reports, providing real-time updates to clients and management.
• Collaborate with internal sales, marketing, and management teams to resolve client issues or optimize programs.
• Adjust lead strategies, coverage, and CRM records to maintain program effectiveness.
• Attend client review meetings to ensure objectives, targets, and expectations are consistently met.
• Apply strategic thinking to anticipate client needs, resolve challenges, and deliver solutions to drive results.

Benefits

• Annual Salary + Bonus ($85,000 - $95,000 annual salary range + 20% in potential added annual bonus).
• Hybrid work model.
• Health Coverage (BCBS), and other health and wellness benefits, Vision Care, Dental Coverage (Delta Dental), Paid Paternity+Maternity Leave, Life+Disability Insurance, 401(k) matching.
• Flexible PTO.
• Positive Company Culture.
• Company laptop, full tech stack+tools, and other resources provided by demandDrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees