Client Success Manager, Healthcare Claims (Remote)

Experian

2d • Remote

About The Position

Our Client Success Manager (CSM) serves as a strategic partner to our clients, driving adoption, return on investment, and long-term success across Claims and Contract manager suite of product solutions, ensuring clients achieve measurable outcomes while building relationships built on trust and collaboration. You will manage a portfolio of clients with a focus on Payer Contracts, Claims and Claim Scrubber products, guiding them through optimization and strategic use to maximize value. Be a trusted advisor, helping clients align technology with our goals to improve operational efficiency and financial performance Acclimate quickly to client implementations to facilitate updates, enhancements, and issue resolution Strategic Partnering with Customer Support, Optimization, Product, Development teams, and other product support teams to ensure resolution of tickets and enhancement requests Evaluate client use of Claims and Contract Manager product suite including Claim Scrubber products; recommend best practices and configuration improvements Lead Quarterly Business Reviews (QBRs) with Relationship Managers, showcasing ROI, adoption metrics, and strategic opportunities Maintain understanding of client Statements of Work (SOW) and guide clients through post-go-live optimization Be the product expert for Contract Manager product suite including Claims Scrubber and Claims, driving adoption and measurable outcomes

Requirements

• 5+ years' experience in healthcare IT and revenue cycle management required
• Epic expertise
• Background in change management and strategic client engagement
• Proficiency with Salesforce or similar CRM tools
• Accommodate travel up to 20–25% to client sites
• Bachelor's degree

Nice To Haves

• 3+ years' hands-on experience with Experian Health's Contract Manager and Claim Scrubber solutions is beneficial
• 1+ year' expertise with AI from a Claims perspective (pre and post adjudication) is beneficial

Responsibilities

• Driving adoption, return on investment, and long-term success across Claims and Contract manager suite of product solutions
• Managing a portfolio of clients with a focus on Payer Contracts, Claims and Claim Scrubber products, guiding them through optimization and strategic use to maximize value
• Helping clients align technology with our goals to improve operational efficiency and financial performance
• Acclimating quickly to client implementations to facilitate updates, enhancements, and issue resolution
• Strategic Partnering with Customer Support, Optimization, Product, Development teams, and other product support teams to ensure resolution of tickets and enhancement requests
• Evaluating client use of Claims and Contract Manager product suite including Claim Scrubber products; recommend best practices and configuration improvements
• Leading Quarterly Business Reviews (QBRs) with Relationship Managers, showcasing ROI, adoption metrics, and strategic opportunities
• Maintaining understanding of client Statements of Work (SOW) and guide clients through post-go-live optimization
• Being the product expert for Contract Manager product suite including Claims Scrubber and Claims, driving adoption and measurable outcomes

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees