Client Success Manager - FuzeRx

Jobgether

2d • $108,000 - $135,000 • Remote

About The Position

This role is central to ensuring customer satisfaction, retention, and the strategic success of client accounts. You will serve as the primary point of contact for clients, guiding them through onboarding, adoption, and ongoing engagement with products and services. By building trusted relationships, identifying opportunities for upselling, and aligning client objectives with company goals, you will directly contribute to growth and long-term value creation. The position requires cross-functional collaboration with product, engineering, and finance teams to track performance metrics, resolve issues, and provide actionable insights. A customer-centric mindset, analytical skills, and the ability to manage complex client relationships are essential. This is a highly visible role with significant impact on customer experience and organizational success.

Requirements

• 5+ years of experience in Healthcare Consulting, Customer Success, or Account Management, preferably in digital healthcare or pharmacy.
• Strong technical aptitude to understand and troubleshoot complex systems and applications.
• Excellent interpersonal and communication skills, with the ability to build strong relationships across clients and internal teams.
• Strategic, customer-focused mindset with a track record of driving satisfaction and retention.
• Analytical skills to interpret data, identify trends, and make informed recommendations.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and proactive problem-solving.

Nice To Haves

• Experience with healthcare technology platforms, client onboarding, and lifecycle management is highly desirable.

Responsibilities

• Lead and manage client relationships, acting as a trusted advisor and primary point of contact for inquiries and escalations.
• Oversee the customer lifecycle from strategic onboarding to retention, ensuring technical support, product functionality, and client needs are met.
• Serve as the voice of the customer by collaborating with Product and Engineering teams to provide feedback and drive improvements.
• Develop and execute strategies to maximize customer satisfaction, retention, and expansion opportunities.
• Track, analyze, and report on key client success metrics, offering strategic, data-driven recommendations for improvement.
• Coordinate cross-functional initiatives that align with overall company growth and client success objectives.
• Partner with finance teams to monitor account financial performance and support strategic decision-making.

Benefits

• Competitive salary range of $108,000 - $135,000
• Comprehensive medical, dental, and vision coverage options
• 401(k) retirement savings plan with company match
• Group life and AD&D insurance, short- and long-term disability coverage
• Flexible spending accounts (FSA) and health savings accounts (HSA)
• Paid time off, flexible vacation, and paid parental/family leave
• Commuter benefits, lifestyle spending allowance, and employee assistance programs
• Remote work flexibility and modern technology support for home office

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed