Client Success Manager, DMS

Scorpion Enterprises • Shreveport, LA

16d • $50,000 - $60,000

About The Position

We’re looking for a Client Success Manager to join our Direct Marketing Services (DMS) team. In this role, you’ll guide and support clients through onboarding and campaign execution, helping them make the most of their marketing investments. You’ll be the go-to resource for clients providing expert guidance, education, and proactive engagement to ensure they see measurable results. Your role will involve collaboration, problem-solving, and a deep commitment to helping small businesses grow through Scorpion’s Direct Marketing Services.

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related field — or equivalent experience.
• 2+ years of experience working with marketing or client success teams, ideally in a SaaS, marketing, or digital services environment.
• Excellent communication skills — you’re clear, empathetic, and solution-oriented.
• Strong organization and attention to detail with the ability to manage multiple clients and projects.
• Creative problem-solver with a proactive mindset.
• Collaborative team player who values feedback and continuous learning.
• Comfortable analyzing data and using metrics to drive decision-making.

Nice To Haves

• Experience with ServiceTitan Marketing Pro or similar CRM/marketing automation tools is a plus.
• Experience with copywriting or editing for marketing content (emails, campaigns, etc.) is a bonus.

Responsibilities

• Successfully onboard and manage a portfolio of clients using Scorpion’s Direct Marketing Services.
• Re-engage and motivate clients who pause or lose momentum during onboarding.
• Collaborate with clients to define clear marketing goals and create customized campaigns across email, direct mail, and text.
• Build, manage, and optimize audience segments within ServiceTitan Marketing Pro.
• Partner with internal creative and technical teams to develop effective marketing assets.
• Track and analyze campaign performance metrics (e.g., open rates, conversions, engagement) to identify opportunities for improvement.
• Ensure timely and thoughtful client communication and follow-up.
• Proactively identify areas for product enhancement and share client insights with your team.

Benefits

• 100% employer-paid medical, dental, and vision insurance
• Flexible paid time off, so you can rest, relax, and recharge away from work
• Paid parental leave
• Paid cell phone and service
• Remote office allowance
• Professional development and development courses
• Regular manager check-ins to drive performance and career growth through Lattice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level