Client Success Manager- Comperemedia

Mintel • Chicago, IL

93d • $54,000 - $67,000

About The Position

Our client’s success is our success. By helping our clients achieve their goals while leveraging Mintel and Comperemedia, we will continue to preserve our long-standing relationships and penetrate more areas of their business allowing us to more broadly demonstrate our value. With over 1,500 clients and subscription revenue of over $80M throughout the Americas today, it is more vital than ever for our Client Success team to be passionate and proactive about ensuring our partners continue to get value from our data. While the Account Managers and Business Development Managers of the Mintel and Comperemedia teams focus on growth, the Client Success team are business partners that ensure client retention. We are looking for a consultative individual with at least two years of professional client-facing experience to provide excellent training and analytical support to across the Financial Services, Telecom, Media and Advertising Agency industries in both the US & Canada. This creative thinker will help our clients to navigate a suite of Mintel's proprietary databases in an effort to increase engagement and secure retention. This is a Hybrid position based in Chicago.

Requirements

• At least two years of professional client-facing experience.
• Excellent training and analytical support skills.
• Strong communication skills, both verbal and written.
• Proficiency in Excel and PowerPoint.
• Experience with usage tools, such as Mixpanel and Salesforce.com.

Nice To Haves

• Client-obsessed: Passionate about client service and driven to help clients achieve success.
• People Smart: Ability to adapt to different personalities and levels within an organization.
• Committed to personal growth: Continuous learning and growth mindset.
• Commercially-minded: Ability to identify potential growth opportunities.
• Naturally curious: Great at navigating client conversations and asking insightful questions.
• Humble: Willing to admit when help is needed and share knowledge.
• Self-Directed: Initiative to solve problems and uncover opportunities.
• Great communicators: Polished communication skills adaptable to different audiences.
• Tech-savvy: Creative in helping clients digest and derive insights from data.

Responsibilities

• Building usage, interest, and awareness of Mintel services with your clients through training and research support that will help to achieve increasing renewal rates and maximum growth within each account.
• Along with the Account Manager, co-facilitating monthly or quarterly calls with clients to share insights and gather feedback to understand business objectives.
• Providing timely and thorough responses to ad-hoc client questions and researching requests using the appropriate Mintel tools and services.
• Proactively curating and delivering insights produced by our analyst team each week, ensuring that the insights are strategically aligned to the clients’ business objectives.
• Monitoring client usage monthly, identifying and understanding changes in usage and flagging any concerns to the Account Manager.
• Working with the Account Manager to produce and deliver thorough partnership reviews for each client yearly (or as requested by the client).
• Operating as a competent and knowledgeable expert in Mintel's methodologies and processes across a broad range of verticals including financial services, insurance and telecom.

Benefits

• Medical/dental/vision insurance
• Flexible spending accounts
• Health savings accounts
• Employer paid life and disability insurance
• 401(k) with employer match
• Paid time off
• Flexible working hours
• ClassPass subsidy
• Mental health benefit through Modern Health
• Paid volunteer time off
• Paid birthday leave
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees