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The Client Success Manager (CSM) works under minimal supervision of the Partner Alliance Manager, referring only exceptional problems and issues for management review or approval. The CSM develops customer success plans to assist customers with technical solution needs for assigned vendor technology. They assist in the onboarding and tracking of software consumption data and offer guidance and consultation. The CSM develops and designs new and existing program models for customers to achieve 100% consumption of architecture software. They establish procedures for the customer based on the new program to accomplish goals and responsibilities. The CSM assists in creating internal and external marketing campaigns and content designed to drive awareness and education regarding these services. They participate in the initial customer discovery calls and are the primary contact introducing technical solution options to customer challenges. The CSM creates and executes new internal achievement targets and program initiatives.
