Client Success Leader

Prolifics Talent Acquisition Team

72d

About The Position

At Prolifics, we help businesses worldwide leverage digital technology to innovate, compete, and stay agile. For over 40 years, we’ve been solving complex IT challenges for Fortune 1000 companies in industries like finance, healthcare, and retail. Now, we’re looking for a Client Success Leader to drive value for both our clients and our company.

Requirements

• Proven experience driving revenue growth for key accounts.
• A relationship-builder with solid knowledge of selling project-based IT services.
• Strong communication skills—you can talk strategy with the C-suite and troubleshoot with IT teams.
• Sales savvy—you’re always looking for ways to grow accounts and close deals.
• A solid understanding of IT services, financial metrics, and project delivery.

Responsibilities

• Build strong, trusted relationships with key business and technical leaders.
• Manage expectations, address escalations, and ensure we deliver value.
• Present solutions and conduct QBRs to ensure client satisfaction.
• Help clients adopt and maximize our services while identifying opportunities for upsell and cross-sell.
• Collaborate with delivery teams to ensure smooth project execution.
• Stay up-to-date on your client’s tech landscape and position our services as best-in-class solutions.
• Manage contracts, POs, billing, and ensure proper revenue recognition.
• Own the account’s P&L and support growth while protecting existing revenue.
• Track everything from profitability to margin forecasting.
• Participate in Quarterly and Monthly Business Reviews to track account performance and identify growth opportunities.

Benefits

• Comprehensive suite of benefits to maintain good health, wellness and financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees