Client Success – Global Head of Account Management - Director
About The Position
About this role Team Overview: The Account Management team within Private Data Services is responsible for the client service and day-to-day management of clients leveraging our Managed Data Service, eFront Insight, eFront FAIR, and eFront Fund Services. The Managed Data Service collects, transforms, validates, and delivers industry standard investment monitoring capabilities for investors across Private Equity, Private Credit, Infrastructure, and Real Estate. The team also services clients where eFront acts as a Fund Administrator for their portfolios, as well as providing Fee Verification services for Private Markets investors. Role Overview: We are seeking a dynamic individual to lead the Account Management globally. With 200+ clients and rapidly growing, this leader will bring together our teams in the Americas, EMEA, and APAC under one consistent process, ensuring strategic alignment, operational excellence, and exceptional client service.
Requirements
- 10+ years of experience in client success, account management, or financial technology, with global leadership exposure.
- Experience with Asset Management Financial Technology and knowledge of Private Markets preferred.
- Proven track record of managing large, diverse teams and delivering complex client solutions.
- Deep understanding of alternative assets, investment data workflows, and financial markets.
- Exceptional communication, stakeholder management, and strategic thinking skills.
- Advanced proficiency in MS Office (especially Excel); familiarity with CRM and data platforms preferred.
- Bachelor’s degree in finance, Economics, Technology, or related field; MBA or equivalent preferred.
Responsibilities
- Bring scale and consistency to the management strategy, implementing standard client interaction, materials, KPIs, stakeholder management, and workload optimisation across the team.
- Define and execute the global strategy for Account Management across APAC, EMEA, and the Americas, encompassing our standard services across Quarterly Fund Services, Investor Account Services, Fund Administration and Fee Verification.
- Align regional goals with broader business objectives and ensure consistent service standards globally.
- Partner with senior stakeholders across Aladdin, eFront, and broader BlackRock to deliver as one team.
- Lead and mentor regional team members, fostering collaboration and knowledge sharing.
- Establish KPIs and performance metrics to monitor team effectiveness and client satisfaction.
- Drive talent development, succession planning, and career growth across the team.
- Ensure regular cadence of client interaction and work closely with Senior Relationship Managers for key global clients, ensuring strategic alignment and long-term partnership success.
- Drive client education and adoption of key advancements in the products.
- Oversee quarterly data campaigns, identifying trends across Timeliness, Completeness, and Accuracy of our services.
- Escalate and resolve service delivery issues, ensuring proactive communication and client retention.
- Be a key escalation point for quarterly data collection campaigns and integration efforts with eFront and Aladdin products.
- Champion continuous improvement initiatives, including automation, process optimisation, and product enhancements.
- Collaborate with technology teams to ensure product stability and quality assurance during deployments.
- Cultivate strong relationships across BlackRock, including Business Development, Product, Engineering, and Operations, and Aladdin COO teams.
- Represent Private Data Services in global forums, steering committees, and leadership councils.
Benefits
- employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits.
- tuition reimbursement
- comprehensive healthcare
- support for working parents
- Flexible Time Off (FTO)
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
