Client Success Executive

Passport Labs, Inc. • Charlotte, NC

23d

About The Position

As a Client Success Executive (CSE) at Passport, you will be expected to proactively expand our strategic footprint with a portfolio of flagship clients. You will be required to develop relationships, influence strategic direction and maximize client value. Your primary focus will be to retain and grow your portfolio and you’ll be provided with the tools and budget to be highly valuable, engaging and consultative. As a CSE, you will be the most senior of our Client Success positions and will be responsible for a portfolio of our largest clients. At Passport, we believe in deep-rooted, authentic, value-driven client partnerships founded on shared objectives and joint success. This client-centric approach is part of both our policy and our culture.

Requirements

• 6+ years experience in customer success, account management or sales
• Experience with account management
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Excellent communication and presentations skills

Responsibilities

• Manage an enterprise client portfolio
• Drive success across a portfolio of multiple accounts
• Prioritize accounts according to risk and growth opportunity
• Manage client health and ensure account retention
• Identify, target and engage strategic stakeholders
• Extend reach into new departments/divisions
• Provide structure and direction to extend accounts
• Maintain and expand client relationships
• Provide clear direction and next steps to continue increasing value
• Drive new business growth through greater advocacy and reference-ability
• Create relationships founded on value
• Teach and advocate industry best practices

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 251-500 employees