Client Success Engineer - Implementation
About The Position
Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As a Client Success Engineer , you play a pivotal role in designing scalable technical solutions and ensuring smooth transitions from sales to delivery for our strategic clients. You engage during the late stages of the sales process to support technical discovery, develop implementation plans, and serve as a trusted advisor during complex onboarding and expansion efforts. Your technical expertise and collaboration across teams help ensure clients achieve long-term success with our SaaS e-commerce platform.
Requirements
- 2+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering
- Fluent in both written and spoken English
- Familiarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
- Strong working knowledge of Excel and HTML
- Experience managing multiple complex client projects simultaneously
- Strong problem-solving skills with a client-focused mindset
- Excellent communication and presentation skills for both technical and non-technical audiences
- Strong documentation and process development abilities
- Experience delivering software training content
- Ability to thrive in a fast-paced, dynamic environment with shifting priorities
Nice To Haves
- Bachelor's degree in computer science, Information Technology, or a related field
- 3+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering
- Additional language proficiency is a plus
- Expertise in API integrations (REST and SOAP) and troubleshooting complex technical issues
- Experience working with enterprise clients and/or in the e-commerce industry
- Familiarity with remote-based training tools
Responsibilities
- Participate in technical discovery and solution design during late-stage sales cycles
- Create implementation plans and technical documentation to guide delivery
- Lead the technical configuration of the platform for new clients, ensuring a seamless transition from sales to implementation
- Support API integrations, product feed setup, and troubleshooting during onboarding and expansion
- Provide expert technical recommendations to optimize platform usage and align with client goals
- Act as the primary technical point of contact for strategic clients during onboarding and post-launch
- Collaborate with Sales, Product Management, Engineering, and Client Success Managers to support client needs and platform evolution
- Deliver tailored training and technical enablement sessions to client stakeholders
- Maintain clear, proactive communication with both technical and non-technical client contacts
- Contribute to internal knowledge sharing through documentation, cross-training, and resource development (e.g., videos, webinars)
Benefits
- Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
- A 6% 401(k) match
- Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
- 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
- Accident, critical illness, and hospital indemnity insurance
- Pet insurance
- Legal assistance and identity theft insurance plans
- Life insurance 2x salary
- Access to the Calm app and the Employee Assistance Program
- $65/month Remote work stipend for internet
- Culture and team-building activities
- Tuition assistance
- Career development opportunities
- Charitable contribution match up to $250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
