Client Success Director, CG&R Agency

Skai•Seattle, WA

10d•$100,000 - $110,000•Hybrid

About The Position

Skai is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in! We are seeking a strategic Account Leader to own and grow relationships with our largest Consumer Goods & Retail Agencies. You will serve as a trusted partner to senior client stakeholders, driving long-term value, retention, and growth across the Skai platform with our largest agencies. In this role, you will lead a team of Client Success Managers and oversee account strategy and performance with a primary focus on Retail Media, while also supporting Paid Search and Paid Social. You will align client objectives with Skai’s capabilities, promote retention, identify growth opportunities, and ensure strong business outcomes. The ideal candidate is a results-driven, consultative leader with strong relationship management skills, experience in digital marketing strategy and execution, and a deep understanding of the performance media landscape to address agency needs.

Requirements

Passion and dedication
Desire to be the best
Ability to work both independently and as part of a team
Strong interpersonal communication skills - in writing and verbally
Proven track-record of problem-solving
Results oriented
Ability to thrive in a fast paced environment with tight deadlines
B.A. or B.S.; MBA preferred
5+ years of experience in enterprise client services, account management, and/or client-facing technical project management
Proven record of managing and growing strategic advertiser or agency relationships
Strong understanding of performance marketing across ecommerce, search and social, with hands-on experience implementing and managing digital campaigns
Demonstrated ability to communicate, present, and influence credibly at all levels, including executive and C-suite, with strong listening and storytelling skills
Demonstrated success delivering client-focused, strategic solutions and leading business reviews to identify growth opportunities and workflow improvements
Influencing stakeholders to unlock new opportunities and enable same store growth
Proven ability to manage multiple projects at a time while paying strong attention to detail
Willingness to travel 10–20%

Nice To Haves

Experience with Skai or comparable performance marketing platforms preferred
Amazon, Google, and/or Meta certifications a plus

Responsibilities

Operate as the main point of contact for all matters specific to your aligned Agencies clients
Develop a trusted advisor relationship with key stakeholders and agency clients executives
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Identify and grow opportunities within the customer base and collaborate with sales teams to ensure growth attainment
Assist with high severity requests or issue escalations as needed
Partner closely with the product development, sales, technical account management, and sales engineers to drive platform innovation and capture market opportunity
Collaborate & partner with Sales Account Executives
Lead on Quarterly Business Reviews & Partnership Overviews
Advise on publisher & vertical best practices to ensure agencies are maximizing results for their clients
Direct management of aligned Client Success Manager team members- building capability and ensuring clients goals are exceeded.
Act as an escalation point for technical issues, looking for cross-product conflicts and overseeing proactive problem-solving to ensure issues are handled promptly.