Client Success Director

OneMagnify•Detroit, MI

28d

About The Position

OneMagnify is a global performance marketing organization working at the intersection of brand marketing, technology, and analytics. The Company’s core offerings accelerate business, amplify real-time results, and help set their clients apart from their competitors. OneMagnify partners with clients to design, implement and manage marketing and brand strategies using analytical and predictive data models that provide valuable customer insights to drive higher levels of sales conversion. OneMagnify’s commitment to employee growth and development extends far beyond typical approaches. We take great pride in fostering an environment where each of our 700+ colleagues can thrive and achieve their personal best. OneMagnify has been recognized as a Top Workplace, Best Workplace and Cool Workplace in the United States for 10 consecutive years and recently was recognized as a Top Workplace in India. The Client Success Director is responsible for achieving a high quality of service for clients, meeting the business plan and ensuring performance metrics are met. In this position, you will drive the service delivery strategy for a portfolio of clients and will have accountability for client performance, retention, satisfaction and growth. About You: You are motivated and driven by delivering high quality work that leads to client growth. You are an expert in building joint business plans and leading strategic partnership discussions. You enjoy working cross-functionally. You enjoy seeing your clients in person and have a track record of doing so.

Requirements

Track record of successfully working across an enterprise customer base, going deep on a smaller set of accounts vs. wide and shallow.
8+ years of digital marketing and analytics experience.
Have a background in the service industry vs. working for a singular technology platform.
The proven ability to deliver high stakes client presentations that are rooted in a deep understanding of their business goals.
Strategic thinking thought leadership and Diplomacy.
Strong interpersonal skills that empower good thinking and encourage cooperation and enthusiasm.
Excellent oral and written communication skills.
Ability to present and represent great thinking and work.
Sound analytical skills, both qualitative and quantitative.
Strong commercial judgment with the proven ability to balance growth, retention and profitability, and business goals against operational constraints and risk.

Responsibilities

Primary relationship support resource for OneMagnify across an enterprise book of business.
Strong understanding of client business landscape while defining near and long-term objectives.
Key contact as voice of customer to enable clear internal goals and expectations.
Strong understanding of OneMagnify capabilities and Practice Areas with vision on client business planning via QBRs and long-term partnership discussions.
Collaborate with other business units and client success team members to recognize opportunities and create plans to address Continuous innovation and evolution of existing engagements
Business Planning, relationship mapping, and ensuring that you are using the weight of the organization to drive quality delivery and client growth.