CLIENT SUCCSS DIRECTOR - REMOTE

Compass Group•Charlotte, NC

27d•$110,000 - $130,000•Remote

About The Position

SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates’ knowledge and experience alongside SSC’s extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors. SSC Services for Education is a Nationwide Best in Class Facility Service Provider. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world. As a Client Success Director, you will drive SSC’s growth by managing account relationships, retention, and expansion efforts. Working closely with operational leadership and support teams, you will ensure seamless program execution and client satisfaction. The ideal candidate has experience leading complex programs, excellent communication skills, and the ability to foster compliance across multi-level stakeholder groups.

Requirements

Consistent record developing client strategies, implementing cross-functional processes, and solving problems in evolving environments.
Collaboration skills to engage stakeholders and drive growth and retention initiatives.
Expertise in crafting strategic plans, client documents, proposals, and presentations with attention to detail.
Self-motivated with strong prioritization, decision-making, and time management skills.

Nice To Haves

Bachelor’s degree preferred or equivalent experience with 5+ years in program/project management; Facilities Management experience is a plus.

Responsibilities

Develop, document and co-own client governance and extension/renewal strategies for assigned priority accounts in partnership with operations
Conduct client pulse check interviews for priority accounts, functioning as client advocate and point of escalation for assigned accounts in partnership with operational leadership
Provide ongoing strategic oversight and guidance for client governance and retention documents inclusive of SPRs, proposals and action plans
Owns ongoing action/stabilization plans for at-risk priority accounts as needed
Owns Annual Account Planning process for assigned regions, focused on developing and managing stakeholder matrices and operational strategy maps to support retention and expansion for finalized list of FY priority accounts
Develop and lead ongoing client retention/engagement training for SSC operations including New Manager Orientation