Client Success Director, Marketer

Adswerve, Inc

5d•$115,000 - $135,000•Remote

About The Position

We're an award-winning data, media and tech consultancy and a leading Google and Adobe partner that helps brands and agencies think beyond clicks and conversions to unlock new opportunities for growth. We thrive on rolling up our sleeves and digging into the tough stuff for our 800+ clients. And we love getting them the most ROI from their digital marketing. If you’re up for the challenge, join us. Let’s move fearlessly forward together. Adswerve is seeking a commercially driven Client Success Director to join our team. In this role, you will serve as the strategic architect and owner of a book of high-touch business for our most critical Brand accounts. You will operate at the intersection of Digital Media, Analytics, and Data Science. We are looking for a highly organized, client-centric individual who possesses the ability to translate complex technical wins into compelling business outcomes, curate narratives, and a proven track record of partnering with customers to secure retention and share of wallet. You are not just checking boxes on a scope of work; you are curating sales narratives, articulating complex technical value that will land with the C-Suite, and personally negotiating high-stakes contracts. The Client Success Director doesn't just present data, but tells a story that justifies the investment, driving platform adoption. This is a high-impact individual contributor role with significant autonomy and the potential for future team management.

Requirements

8+ years of experience in digital marketing, consultancy, or ad-tech, with a strict focus on client success, revenue retention, and business development.
Proven history of hitting or exceeding growth and retention targets on a personal book of business.
Bachelor’s degree in Marketing, Business, Advertising, or equivalent professional experience is preferred.
Commercial understanding and experience selling at least two of the following:
Programmatic/Media: (DV360, TTD, SA360, Amazon, Social).
Analytics: (GA4, Adobe Analytics).
Data Science/Cloud: (MMM, Propensity modeling, etc.).
Demonstrated ability to negotiate complex contracts and drive revenue growth (upselling/cross-selling).
Exceptional communication skills with the ability to turn data into a narrative that resonates with non-technical executive audiences.
Ability to navigate ambiguity and lead clients through industry changes (e.g., privacy changes, cookie deprecation).

Nice To Haves

Experience selling or consulting on Cloud-based solutions or Advanced Analytics projects is highly preferred.

Responsibilities

Strategic Account Growth & Commercial Execution
Direct Ownership of Growth: Own the retention and expansion of a dedicated book of enterprise business. You are responsible for hitting specific retention and growth targets.
Cross-Sell Identification: Proactively identify opportunities to cross-sell Adswerve’s full suite of services, specifically bridging the gap between Media buying and Data Science/Analytics solutions.
Sales Narrative Curation: Create and deliver quarterly business reviews and pitch decks that move beyond metrics to demonstrate ROI. You will craft the "Adswerve Story" tailored to the specific business goals of your clients.
High-Stakes Negotiation: Lead contract renewals, upsells, and pricing negotiations with strong commercial acumen to ensure profitability and mutual value.
Client Partnership & Consulting
Trusted Advisor: Build deep, resilient relationships with senior client stakeholders (VP/C-Level) within your book of business, positioning yourself as a thought leader in the digital maturity space.
Holistic Consulting: Move fluidly between conversations about Programmatic Media, Paid Search, and Cloud/Analytics, ensuring clients utilize the full potential of their tech stack to achieve their business KPIs.
Partner Relations: Act as a strategic liaison with Adswerve partners (such as Google), advocating for your clients and unlocking beta opportunities or advanced support to drive client success.
Leadership Influence & Operational Excellence
Process Architecture: Improve client engagement models and internal processes to streamline delivery and increase the quality of work across departments.
Peer Mentorship: Operate as a senior lead and mentor to Client Success Managers, modeling best-in-class sales behaviors, narrative building, and strategic thinking.
Future Readiness: Demonstrate the emotional intelligence and strategic vision required to transition into a people-management role as the team expands.