Client Success Coordinator

Nfp • Chesterfield, MO

107d • $41,000 - $50,000

About The Position

As a Client Success Coordinator at Valued Pharmacy Services, your role extends beyond traditional client management. You will be a pivotal link between our clients, prescription benefit consulting, and clinical program management. This dynamic position involves close collaboration with analytics, consultants, and external partners to optimize prescription benefit programs and ensure the seamless integration of clinical initiatives.

Responsibilities

• Facilitates member and specialty pharmacy calls for the Specialty Copay Assistance Program (SCAP), enrolls members in copay card programs, runs accumulator reports, performs daily auditing of specialty claims, triggers member letters, and updates copay card program tracker with max dollar funds.
• Helps find financial assistance for specialty members that are either excluded from specialty benefit or enrolled in Direct Procurement Solutions (DPS) under the Patient Assistance Program (PAP).
• Identifies new Individual Medication Management (IMM) drug utilizers, sends member letters, and updates and maintains list in CRM Zoho.
• Manages client and broker reporting requests, supports consultants in the creation of client performance reviews, and aggregates PBM and consulting outcomes.
• Manages data platform integrity via monthly audits of eligibility, and missing or incorrect data in the system, and collaborates with the BI team to resolve errors.
• Maintains CRM Zoho via monthly updates of missing or modified information to ensure the most current status and documentation is captured in the system for each client.
• Sends weekly AI Alert Emails to brokers and clients on identified high dollar claims, new specialty and new non-specialty high dollar claims, and other outliers in their utilization.
• Collaborates with PBM partners to resolve escalated member issues, plan issues, reporting issues, etc.

Benefits

• Competitive salary
• PTO & paid holidays
• 401(k) with match
• Exclusive discount programs
• Health & wellness programs

What This Job Offers

• Industry: Food Services and Drinking Places