Client Success Coordinator, Housing

ConferenceDirect•Folsom, CA

4d•$24 - $29

About The Position

The Client Success Coordinator, Housing is responsible for assigned operational tasks, including but not limited to, creating customer branded booking sites, loading inventory into platform based on hotel contracts, creation of comprehensive reporting for customers and internal stakeholders and other tasks on behalf of ConferenceDirect Client Success Housing Managers and our Clients as needed. This position entails considerable interaction with team members, manager and other departments within ConferenceDirect.

Requirements

College degree in Business Administration, Hospitality, Event Management or related field, preferably with experience in Housing or Event Services industry or equivalent practical experience.
Previous experience in Housing platforms preferred: Passkey, Resiada
Ability to communicate professionally and effectively in-person, via email and over the phone
Strong organizational and time management skills
Ability to remain organized and clearly communicate in a fast-paced environment
Ability to break down complex projects and initiatives into attainable project tasks using critical thinking and problem-solving skills
Ability to work across organizations and lines of business
Willingness to participate in departmental projects
Ability to communicate in a remote working environment
Authorization to work in the United States without sponsorship

Responsibilities

Design and build online hotel reservation sites supporting meetings and conventions with attendance from 500 to 100,000+
Create and distribute room block memos, room block allocations and departmental tracking documents
Review and interpret hotel contracts for accurate event builds in Passkey and Resiada
Communicate with hotel contacts regarding opening documentation and requirements
Create and provide Housing Managers with reports and information on a daily and weekly basis
Assist with completing hotel audits
Configure registration to housing integrations in Passkey and Resiada
Create and complete final reports based on final hotel data
Generate Housing History Reports and work directly with hotels to reconcile and finalize group pickup
Reconcile financial data including cancellations, rebates and commissions
Conduct registration vs housing comparison to support marketing campaign emails
Complete post-event overflow booking aRes intake forms and manage associated reporting
Develop client concession templates aligned with hotel contractual obligations
Complete custom reporting as needed
Provide backup support for projects to the Operations team
Other Duties as assigned