Client Success Consultant

Blackpoint Cyber

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About The Position

Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round.
About the Role:
We are a fast-growing cybersecurity company serving MSPs, Systems Integrators (SIs), Value-Added Resellers (VARs), and enterprise clients. As we expand our world-class Client Success organization, we are looking for a Client Success Consultant who is adaptable, security-minded, deeply customer-focused, and highly technical.
This individual contributor role is responsible for driving partner adoption, technical enablement, and onboarding success. You will work under the guidance of a Lead CSA or the VP of Customer Growth, managing a focused portfolio of partners. The role blends customer success, technical consultation, and data-driven account management, ensuring partners achieve measurable value through effective deployment, adoption, and ongoing engagement with the Blackpoint product suite.

Requirements

• Minimum 2+ years in a customer-facing, technical role.
• Strong technical proficiency with product suites, platform integrations, and SaaS environments.
• Proven track record driving customer value, adoption, and engagement.
• Ability to navigate complex customer environments and communicate effectively across personas.
• Excellent written and verbal communication skills, with a curiosity-driven approach to problem solving.
• Comfortable working independently and remotely.

Nice To Haves

• Experience in cybersecurity or adjacent technical domains preferred.

Responsibilities

• Guide partners through onboarding and adoption milestones to ensure effective deployment of the Blackpoint suite.
• Define success plans, track progress, and demonstrate measurable value.
• Provide technical consultation and guidance to partners, including delivering best practices and clear product instruction.
• Troubleshoot issues in coordination with senior CSAs or other internal teams, ensuring solutions are communicated effectively, and adoption is optimized.
• Build trusted relationships across technical, operational, and executive stakeholders.
• Facilitate structured meetings, proactive communication, and value-focused reviews.
• Monitor partner usage, deployment progress, and satisfaction to identify early risk indicators.
• Coordinate internal action plans to maintain and improve partner health.
• Work closely with GTM, Product, Engineering, and Support teams to align on partner needs and accelerate solutions.
• Share feedback and insights to improve the Blackpoint product and partner experience.
• Maintain accurate CRM records, documentation, and workflows.
• Follow defined cadences, meet SLAs, and use standardized templates and reporting tools.
• Leverage dashboards, telemetry, and analytics to interpret partner behavior.
• Identify growth opportunities and inform strategic recommendations.
• Identify workflow gaps and propose enhancements.
• Contribute to scalable processes, materials, and best practices for the Client Success organization.

Benefits

• For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed