Client Success Associate
About The Position
Greater Pittsburgh Specialty Advertising (GPSA) is a busy, growing apparel decorator and custom sports team outfitter, looking for an Order Processing Specialist to join our Inside Sales Team . If you are a well-organized self-starter with Inside Sales, Customer Order Processing, or Customer Service experience with some background working with printing or other customized product, this job might be for you! Located a few minutes from downtown Pittsburgh, very close to Lawrenceville and the North Shore, just off the Millvale exit from Route 28. GPSA is a great place to work, offering a friendly team atmosphere, good relationships with our customers and suppliers, and competitive wages and benefits, including: A stable Monday-Friday, 8:30AM-5:00PM work schedule.
Requirements
- 2-3 years Customer Service / Order Processing / Inside Sales experience.
- Exceptional phone, computer and organizational skills.
- Strong verbal and written communication skills.
- Effective communicator with a positive attitude and demeanor.
- Working knowledge of MS Office products, especially Outlook, Word and Excel.
- Experience entering and maintaining orders in an ERP (manufacturing software) system is highly desirable.
- Ability to multi-task and provide outstanding customer service in a fast-paced environment while meeting project deadlines.
- Attention to detail, with a passion for making sure things are right.
- Reliable transportation and attendance is required
Nice To Haves
- Experience with artwork, Adobe Illustrator or working with printed or customized apparel or promotional products is a plus!
Responsibilities
- Respond promptly and effectively to customer phone calls, walk-ins and e-mails.
- Learn to enter customer orders into our ERP system (ShopWorks) for accurate, timely fulfillment.
- Assist customers and Outside Sales in entering and fulfilling orders for printed, embroidered and other customized clothing, team uniforms and sports equipment.
- Ability to learn pricing, product details, order entry and follow up for past due accounts.
- Interact effectively with others, in the office and in production.
- Support fellow team members.
Benefits
- Health, dental, and vision insurance.
- Life, short-term and long-term disability insurance.
- 401(K) retirement savings with 3% company match.
- Paid vacation and holiday time.
- Employee discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
