Client Success Associate
About The Position
Our rapidly growing law practice is seeking a full-time legal Client Success Associate to join our team! We need a skilled professional who is capable of connecting with clients on a personal level, keeping in mind that the matters we handle are very sensitive and personal. A professional who lives by high standards of customer service, who can: A) Have difficult conversations because clients are living one of the hardest moments in their lives, and if you have this conversation with them and walk them through the fire they are going through, you are a part of a transformation they will never forget. Most notably, in walking them through this process you are properly and effectively handling their price, ready-to-hire, attorney-fit objectives so that you can lead them to the firm that you know (because you will learn how well we prepare and treat clients) that the choice to work with Divorce With A Plan is one of the best choices that they will make to solve their problem. B) An expert in providing relevant, helpful and intelligent answers to client's questions and concerns because for every question they have, even though you are not their attorney, you have a wealth of information that once you provide to them, they will have the clarity and connection from you that every step of the way is going to be included in their divorce plan, and all of their concerns have been considered and will be planned out between them and the firm at the appropriate time. C) You will go through a process and conversation with them, providing the clarity, options, and decision-making criteria they need to seamlessly transition to working with Divorce With A Plan. The primary responsibility of the Client Success Associate in this position is to enhance the firm's sales potential by effectively screening and filtering Potential New Clients (PNCs). By carefully assessing PNCs, the Client Success Associate ensures that only qualified leads are scheduled for appointments with the Client Success Managers. This process maximizes the likelihood of successful sales by ensuring that the Client Success Managers invest their time and efforts into promising opportunities. The Client Success Associate plays a crucial role in optimizing the firm's sales process and ultimately contributes to its overall success.
Requirements
- Skilled professional capable of connecting with clients on a personal level
- High standards of customer service
- Ability to have difficult conversations
- Expert in providing relevant, helpful and intelligent answers to client's questions and concerns
- Ability to provide clarity, options, and decision-making criteria
Nice To Haves
- Bilingual: ENG/SPA
Responsibilities
- Enhance the firm's sales potential by effectively screening and filtering Potential New Clients (PNCs).
- Carefully assess PNCs to ensure that only qualified leads are scheduled for appointments with the Client Success Managers.
- Optimize the firm's sales process and ultimately contributes to its overall success.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
