Client Success Associate
About The Position
The CSA provides day-to-day support for clients regarding their transportation and logistics needs. After identifying a need, this role will assist clients and AFS teammates by investigating issues and providing valuable solutions. In addition, this role is responsible for upholding our core values: Ethics, Engagement and Excellence. Essential Functions: Respond to client inquiries about quality and timely updates, providing excellent customer service Collaborate with internal teammates and carriers to efficiently solve problems and provide client solutions Engage with clients via phone and email to offer valuable industry updates and news Troubleshoot technical issues on behalf of clients and work with IT to provide resolution Assist with client reporting needs and provide additional data as requested by internal teammates Build relationships and trust with clients through attentive, interactive communication and taking responsibility to alleviate client pain points Prioritize daily workload and multi-task with a sense of urgency and adaptability Work with FAP and carriers for client invoicing and payment resolution Document client communication and interactions via Salesforce Qualifications and Requirements: Strong communication skills, both verbally and written Empathy and passion regarding customer service Detail-oriented, with the ability to gather and organize data Enthusiastic and self-motivated to go the extra mile Ability to work in a team environment that requires flexibility Confident, persistent and results-oriented Proficient computer skills including MS Outlook, Word, PowerPoint, and Excel Education/Experience: High school diploma or GED, required Knowledge of customer service, sales, marketing, business, or related field Preference given to those with experience or studies in transportation/logistics Working Conditions: This position will be sitting in front of a computer for long hours at a time and may cause eye irritation or even muscle strain. This position does not require any strenuous or physical activity. Customary Work Hours: 8:00 A.M. to 5:00 P.M., Monday through Friday. Position may require extended hours including evenings and weekends for special events. AFS is an equal opportunity employer and prohibits discrimination and harassment of any kind: AFS is committed to the principle of equal employment opportunity for all teammates and to provide teammates with a work environment free of discrimination and harassment.
Requirements
- Strong communication skills, both verbally and written
- Empathy and passion regarding customer service
- Detail-oriented, with the ability to gather and organize data
- Enthusiastic and self-motivated to go the extra mile
- Ability to work in a team environment that requires flexibility
- Confident, persistent and results-oriented
- Proficient computer skills including MS Outlook, Word, PowerPoint, and Excel
- High school diploma or GED, required
- Knowledge of customer service, sales, marketing, business, or related field
Nice To Haves
- Preference given to those with experience or studies in transportation/logistics
Responsibilities
- Respond to client inquiries about quality and timely updates, providing excellent customer service
- Collaborate with internal teammates and carriers to efficiently solve problems and provide client solutions
- Engage with clients via phone and email to offer valuable industry updates and news
- Troubleshoot technical issues on behalf of clients and work with IT to provide resolution
- Assist with client reporting needs and provide additional data as requested by internal teammates
- Build relationships and trust with clients through attentive, interactive communication and taking responsibility to alleviate client pain points
- Prioritize daily workload and multi-task with a sense of urgency and adaptability
- Work with FAP and carriers for client invoicing and payment resolution
- Document client communication and interactions via Salesforce
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
