Client Success Manager - REMOTE

Jobgether•Colorado Springs, CO

12h•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Associate - REMOTE. In this role, you will have a significant impact by managing a portfolio of small and mid-sized employer clients, ensuring their engagement with our mental health products. Your contributions will be pivotal in supporting enrollment and operational objectives, fostering strong relationships with clients, and helping them utilize our offerings effectively. You will thrive in a dynamic environment, where your curiosity and willingness to learn will shape the success of both clients and the organization. This role offers the flexibility of remote work while contributing to the important mission of improving mental health care.

Requirements

At least 1 year of enterprise account management experience.
Proven ability to work collaboratively and independently with minimal supervision.
Strong problem resolution skills and ability to engage various stakeholders.
Empathy for customers and their success.
Ability to manage deadlines and prioritize in a fast-paced environment.
Attention to detail and excellent written and verbal communication skills.
Growth mindset with a willingness to learn from peers.
Desire to develop presentation and storytelling skills through PowerPoint.
Interest in healthcare and mental health, with a passion for improving lives.

Responsibilities

Build strong relationships with clients to become a trusted partner & advisor.
Manage and resolve day-to-day customer inquiries and support requests.
Support implementations and customer operations through timely client communication.
Identify opportunities to increase client engagement with our products.
Generate, customize, and analyze client-level reporting focused on engagement.
Become a product expert and advocate for clients as we enhance our offerings.