Client Success Associate

Ita Group • West Des Moines, IA

94d

About The Position

The Client Success Associate (CS Associate) assists with Engagement Solutions project planning and delivery, internal and client-facing meetings and communications, reporting and other project and program-related support tasks. The successful candidate will have experience with customer service skills, project management and marketing operations. The CS Associate provides administrative and detail-oriented task support to Client Success Managers to ensure clients needs are being met throughout the program life cycle.

Requirements

• Bachelor's degree in marketing, advertising, management, business administration, communications, or a related field preferred (or equivalent experience).
• 3 years of professional experience in operations, coordination, or administrative support; professional services or service-related industry background preferred.
• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Proficiency with CRM platforms, project management tools, and business reporting software applications.
• Excellent business writing and presentation skills.
• Strong written communication skills for clear and concise documentation and routing.
• Ability to listen, understand, and respond effectively to internal and external client needs.
• Team-oriented mindset with flexibility and collaboration skills.
• Effective organizational, time management, and attention-to-detail skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong problem-solving and decision-making skills, with an emphasis on solution development.
• Ability to identify and offer process improvements that support client success efforts.

Responsibilities

• Assist with Engagement Solutions project planning and delivery.
• Support internal and client-facing meetings and communications.
• Provide reporting and other project and program-related support tasks.
• Offer administrative and detail-oriented task support to Client Success Managers.

Benefits

• Healthy retirement contributions
• Health, dental and vision insurance
• Paid parental leave
• Flexible work arrangements
• Volunteer Time Off
• Paid sabbaticals
• Anniversary awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree