Client Success Agent - Morning Shift, Full Time

NFM & J LP • Tampa, FL

1d • Onsite

About The Position

This is a professional position for operational activities Customer Account(s) and is responsible for resolving customer service issues, monitoring provider activity and assignments, negotiations of service rates, and ensuring service contract compliance. This position works cooperatively with customers, independent service providers and internal departments. This is not a sales position eligible for commissions.

This is an in-office role based out of Tampa, FL.

Requirements

• High school diploma or GED.
• At leastone-yearof proven customer service experience in any industry. (Preferred)
• Adaptable and able to work in a fast-paced environment.
• Strong attention to detail.
• Intermediate knowledge of MS Office products,including:Outlook, Word, Excel, and TEAMS
• Excellent time management skills.
• Clear and effective communicator.
• Ability to multi-task.
• Self-motivated witha go-getterattitude.
• Meet orexceedsdeadlines.

Responsibilities

• Partner with client-specific locations to provide updates and support on services planned andrendered.
• ScheduleIndependent Service Providers (ISPs)for services andmonitorthrough completionforclient satisfaction.
• Manages thelife cycleof a client workorder,including:Creating the workorder,Assigning toISPs,Schedulingthe service,Following-upon completion, andInvoicingthe client.
• Communicate internally and externally using phone, email, text messages,MicrosoftTEAMS, and3rdpart work order management systems.
• Serve as the liaison betweentheclient and Independent Service Provider(ISP).
• Manage customer concernsas they arise ina timelyand professional manner.
• Accuratelymanage andupdateISPand client activities in JANIT.
• Daily IVR validationandmonitoringto ensure ISPsare meetingscheduled commitments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees