Client Success Advisor
About The Position
Diligent is looking for an experienced GRC Advisor to join the team and work on Key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM, and value drivers established through combining people, process, and technology. If you are anything like the talented GRC Advisors at Diligent then this feeling you have, might be the desire to serve others- but you are blinded by the limits placed on you in your current role. The GRC Advisor role is key to Diligent's Customer Success retention strategy.
Requirements
- Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
- Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value.
- Minimum of 3 years of experience in a client-facing role withing the legal, audit, risk, or compliance industry
- Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms
- Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms
- Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients
- Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment
- Willingness to travel to client sites
Responsibilities
- Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients' business processes and objectives
- Conduct in-depth assessments of clients' GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals
- Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent's platform
- Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules
- Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases
- Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective
Benefits
- Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Publishing Industries
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
