Client Success Administrator

Forward Air•Vernon, CA

67d•$22 - $25•Onsite

About The Position

The Client Success Administrator is responsible for supporting daily warehouse, logistics, and customer service activities to ensure efficient and accurate order flow. The Client Success Administrator will monitor shipment status, resolve order issues, prepare documentation such as receipts and BOLs, and assist with billing and client reporting. This position requires strong organizational skills, attention to detail, and the ability to collaborate effectively across warehouse and customer service teams.

Requirements

At least 1-2 years' experience in a customer service or customer-facing role
Strong written and oral communication skills
Strong organizational and planning skills
Teamwork and collaboration skills, ability to interact at all levels of the organization
Problem-solving ability
Ability to quickly learn new software and reporting tools
Ability to effectively manage multiple priorities in a dynamic, fast-paced environment with strict deadlines
Maintain a positive, customer-centric mindset focused on solutions
Experience working with WMS systems or ERP systems (such as Manhattan or Netsuite)
Experience working within a 3PL fulfillment service specializing in apparel and footwear

Responsibilities

Create and manage receipts in Warehouse Management System (WMS) for inbound shipments
Send receipt emails to clients with summary reports, chargebacks, and discrepancy details
Log additional billing entries related to receiving activity
Maintain and update logs for cross dock shipments and routing activity
Route and ship orders according to required cancel dates
Collect, scan, and file Bills of Lading (BOLs); send copies to clients daily
Create manual or specialized labels as needed (e.g., Dangerous Goods)
Organize, log, and print labels or tickets received from third-party services
Communicate with clients to resolve order or labeling issues
Assist with reships, billing entries, and return label creation
Resolve order processing issues and release orders held for shortages
Process routine service requests such as order changes or cancellations
Respond to incoming client phone calls and emails
Other duties as assigned