Client Success Account Manager

Shoes for Crews • Boca Raton, FL

226d

About The Position

It's our people that make Shoes For Crews special. We hire talented people who support our values and provide training and coaching to our crew to meet their career objectives. Our success comes from great teamwork and exceptional individual effort. We strive to reward collaboration and recognize accomplishments in an environment of mutual support and respect. It's much more than a great place to work – it's where our crew looks forward to Monday, not Friday. Our mission is to keep the workforce safe on the job with comfortable, quality, protective footwear solutions, reducing accidents and saving money. Shoes For Crews North America LLC, SFC, is a dynamic designer, manufacturer, and business-to-business marketer of the most technologically advanced, top-rated slip-resistant footwear for the foodservice, hospitality, industrial, and healthcare workplaces. SFC protects over 35 million workers per year in over 120,000 workplaces from slip and fall accidents. For over 30 years, the Company has built its reputation through innovative product development, technologies, proprietary manufacturing, and distinct niche marketing.

Requirements

• 3-5 years of administrative support or customer service experience
• 2 years of sales environment experience
• 2 years of internal technical process experience
• 1 year of project management experience
• Strong commitment to achieving personal growth and success
• Bilingual English/Spanish a plus
• Microsoft Office expertise
• Sales experience ideally in a B2B environment
• Proven strong business acumen
• Highly dependable and responsible
• Ability to work independently
• Strong communication skills with the ability and comfort level of interacting with all levels of the organization
• Demonstrates an observable passion for creating an outstanding customer experience
• Demonstrates accuracy and competency written and verbal communication
• Builds and maintains strong corporate program and product knowledge
• Demonstrates personal accountability and ownership for performance
• Demonstrates the ability to recognize his/her internal/external customer
• Strong organizational planning and time management skills
• Able to multi-task, manage multiple assignments simultaneously, and meet tight deadlines in a fast-paced environment
• Confident, driven, goal-oriented results generator, expert at identifying and overcoming obstacles
• Proficient in Microsoft Office Suite and 30-40 WPM JIRA or other ticketing system, Salesforce, and department-related technology
• EDI experience preferred
• The ability to work a full-time schedule and be flexible if workload or customer needs require

Nice To Haves

• AA in Business Administration preferred
• Project Management Certification preferred

Responsibilities

• Provide friendly, knowledgeable, professional, and timely service to internal and external Shoes For Crews customers through various communication platforms to optimize the customer experience
• Project Management: Corporate Program subject matter expert, new account and web portal setup, account maintenance, follow-up calls with new or existing corporate accounts, email processing in Outlook and Salesforce, reporting implementation, support, coordination with IT development
• Billing, Sales Representatives, Sales Support, facilitation of webinars, meetings, and special projects
• Quickly build rapport via written and/or verbal communication with corporate customers to resolve inquiries or requests by clarifying the customer's needs, troubleshooting when needed, determining the root cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction, adjustment, or processing requests with the appropriate sense of urgency
• Act as subject matter expert for our corporate program options, identifying and implementing account setup requirements, managing and maintaining account settings, and revising process based on customer needs
• Provide concierge services to new or existing corporate relationships using a high-touch approach
• Conduct onboarding, implementation, or other program training webinars for web portal customers
• Work directly with newly onboarded customers to address concerns and ensure sales from all accounts
• Support team as well as various cross-functional partners as needed

Benefits

• Great Company Culture
• Awarded one of the TOP companies to work for
• Competitive salary
• Generous Health Benefit Package, some at NO cost
• Prepare for the future: 401k with 3 match
• Paid vacation, holidays, and sick leave
• Hybrid work schedules
• Employee recognition platform
• Employee discounts, including a FREE pair of shoes
• Wellness program
• Robust onboarding program
• QUPID Committee
• Engagement Committee

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Leather and Allied Product Manufacturing
• Education Level: High school or GED
• Number of Employees: 251-500 employees