Client Strategy Partner | Housing

EliseAI•Chicago, IL

8d•Remote

About The Position

We’re looking for an experienced property management professional to join the Client Strategy team at EliseAI! Client Strategy is a cross-departmental team that supports the Sales, Marketing, Customer Success, and Product departments at EliseAI. We help bridge the gap between AI technology & property management operations as the internal voice of the industry. We also work with operations on how to leverage automation, replicate best practices, scale the management of their AI agents, and redesign workflows to capitalize on new technologies. This role is ideal for someone who has lived the day-to-day challenges of property management, understands the dynamics between ownership and fee-management structures, and thrives on driving organizational change. Candidates should have demonstrated experience in public speaking, internal and industry presentations, and a drive to support large-scale change management across the multifamily housing industry. You’ll join a company defining the next generation of property management — powered by AI and automation. As a Client Strategy Partner, you’ll shape how the industry evolves, working with the most forward-thinking owners and operators in multifamily. Please note: We are unable to accept candidates who are employed by current EliseAI clients. This role can be remote, but candidates based in NYC or Chicago, or open to relocating are strongly preferred.

Requirements

5–10 years of experience in regional or corporate multifamily property management roles
Demonstrated experience with public speaking, including internal or industry presentations, webinar-participation, written content, or industry thought leadership
Deep understanding of the fee-management business model and the interplay between owners, operators, and onsite teams
Broad exposure to leasing, marketing, operations, accounting, maintenance, and business development
Demonstrated success in change management and driving technology adoption
Analytical and data-driven mindset with the ability to interpret performance data and craft compelling ROI narratives
Excellent verbal and written communication skills; comfortable presenting to executive audiences and on stage
Collaborative, entrepreneurial, and naturally curious with a passion for shaping the future of multifamily operations

Responsibilities

Partner with Account Executives to tailor solutions, product use cases, and ROI narratives to client needs
Create and contribute to thought-leadership content, including change management guides, trend reports, and best-practice playbooks
Represent the company at hosted events, industry conferences, virtual webinars, and client events as a confident, engaging speaker
Act as a trusted advisor to prospective and current clients, lending credibility and insight throughout the sales and expansion process
Leverage first-hand operational experience to build rapport with executives, corporate leaders, and onsite teams
Deliver presentations, panels, and workshops that demonstrate deep industry understanding and thought leadership
Analyze AI performance data to identify optimization opportunities and support ROI storytelling
Collaborate with Customer Success to ensure clients are maximizing automation, efficiency, and adoption
Help develop scalable playbooks, frameworks, and training materials that enhance customer outcomes
Serve as the voice of the customer for our Product Management team — identifying pain points, feature opportunities, and unmet needs
Review and test in-development features, providing actionable feedback from an operator’s perspective
Monitor industry trends to anticipate customer needs and inform roadmap prioritization

Benefits

Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!