Client Strategy Manager

Health Catalyst

7d • Remote

About The Position

Join one of the nation’s leading and most impactful health care performance improvement companies. Over the years, Health Catalyst has achieved and documented clinical, operational, and financial improvements for many of the nation’s leading healthcare organizations. We are also increasingly serving international markets. Our mission is to be the catalyst for massive, measurable, data-informed healthcare improvement through: Data: integrate data in a flexible, open & scalable platform to power healthcare’s digital transformation Analytics: deliver analytic applications & services that generate insight on how to measurably improve Expertise: provide clinical, financial & operational experts who enable & accelerate improvement Engagement: attract, develop and retain world-class team members by being a best place to work Role: Client Strategy Manager Team: Upfront Products Location: US Remote Travel: none anticipated This position is currently not eligible for visa sponsorship Position Overview In this role, the Senior Client Strategy Manager owns the strategic partnership for a portfolio of complex enterprise clients with a clear focus on retention, satisfaction, and expansion. You will operate as a trusted advisor to executive client leaders, define measurable goals, maintain an enterprise strategic roadmap, and ensure Upfront work stays aligned to client priorities and outcomes. You track progress against goals, document results, and translate work into an executive-ready value narrative that supports renewals and growth. You will monitor and improve overall client health using qualitative and quantitative signals (e.g., KLAS, NPS, adoption trends), coordinate cross-functional teams to deliver against priorities, and proactively manage risks. This is a senior, high-ownership role requiring strong executive presence, comfort facilitating difficult conversations, and the ability to operate independently—escalating and aligning leadership when needed.

Requirements

• 7+ years of experience in Client Success / Account Management / Client Strategy / Healthcare Consulting (B2B SaaS preferred), including 3+ years supporting enterprise customers with complex stakeholder environments.
• Demonstrated success improving retention and satisfaction while identifying and driving expansion opportunities (increasing CARR); comfort partnering on renewals and navigating commercial conversations.
• Proven ability to lead executive-facing communications (VP/SVP/C-suite), facilitate QBRs/EBRs, and drive alignment and decisions across diverse stakeholders.
• Strong cross-functional leadership skills—able to drive progress through influence, structure, and follow-through in ambiguous situations.
• Comfort managing escalations and ensuring support issues are resolved with high-quality communication and accountability.
• Excellent written and verbal communication, including executive-ready storytelling and strong meeting facilitation.
• Strong organizational discipline (documentation, CRM hygiene, operating cadence, and stakeholder management).
• Healthcare experience required, including familiarity with healthcare delivery operations and comfort collaborating with clinical, operational, and IT stakeholders.

Nice To Haves

• Healthcare technology (EHR systems and integrations e.g., Epic, Oracle Health/Cerner, MEDITECH ) and/or patient engagement experience preferred.

Responsibilities

• Retention, satisfaction, and expansion outcomes: Drive a clear plan for renewal readiness, value realization, and growth; identify and pursue opportunities to expand impact and increase CARR.
• Executive partnership & stakeholder management: Lead executive-level QBRs/EBRs and strategic operating cadences—bringing insights, recommendations, progress to goals, risks, and decisions required. Build and maintain stakeholder relationships that deepen trust, reduce single-thread risk, and drive alignment at the VP/SVP/C-suite level.
• Measurable goals & success plans: Establish and track measurable client goals, define what success looks like, and maintain a documented plan that delivers outcomes within defined timelines.
• Client health management: Support renewals and expansion by measuring and improving client health through adoption, sentiment, delivery performance, and experience signals (e.g., KLAS/NPS). Proactively create and run action plans to address risks early.
• Cross-functional orchestration: Align Product, Delivery/Implementation, Support, Analytics, and Sales around client priorities; ensure commitments and issue resolutions are clear, owned, and delivered. Drive timely and well informed decisions and follow-through.
• Account planning & CRM excellence: Maintain robust account plans in the CRM (objectives, strategy, stakeholders, renewals, risks, and engagement history) to track progress, milestones, and results for visibility and executive reporting.
• Commercial fluency: Partner with Sales and Leadership on renewal and expansion motions; help shape the narrative and plan based on demonstrated outcomes and client priorities.
• Team leadership (without direct reports): Model best practices and mentor peers through structured planning, crisp communication, and strong customer judgment.

Benefits

• We offer best-in-class benefits designed to promote ownership, inclusion, and a healthy work-life balance.
• Our team enjoys a remote-first work environment, flexible PTO, a professional development stipend, and meaningful opportunities for career growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees