Client Specialist

Jones Law Firm P.C • Centennial, CO

385d • $85,000 - $120,000 • Remote

About The Position

The Client Relationship Specialist at Jones Law Firm PC is responsible for managing initial consultations with prospective new clients (PNCs) and facilitating the sales of legal services. This role is crucial in helping families navigate difficult times by providing compassionate support and ensuring that PNCs understand the firm's offerings. The position requires strong interpersonal skills, emotional intelligence, and the ability to maintain detailed records of client interactions.

Requirements

• 5 years of experience in high-end sales (e.g., jewelry, cars, real estate, luxury apparel).
• Education equivalent to a bachelor's degree.
• Strong interpersonal skills and emotional intelligence.
• Ability to motivate and guide PNCs towards signing legal services agreements.
• Proficiency in Windows Operating System and Microsoft Office (Word and Excel).

Nice To Haves

• Experience overcoming personal obstacles and providing empathy to others.

Responsibilities

• Conduct initial consultations with prospective new clients (PNCs).
• Collect in-depth information about PNCs and their legal matters.
• Follow firm guidelines for effective communication with PNCs.
• Assure PNCs of the firm's capability to assist them.
• Help PNCs understand the benefits of working with the firm versus other options.
• Prepare PNCs for hiring the firm, ensuring legal agreements are signed by licensed attorneys.
• Maintain detailed records of PNC interactions and outcomes.
• Stay in contact with PNCs who do not hire the firm after initial consultations.
• Conduct follow-up calls with clients who hire the firm to ensure satisfaction.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree