Client Specialist - the shops at Chestnut Hill

Knitwell Group • Brookline, MA

1d • Onsite

About The Position

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories, established in 1947 and known for modern classic style, fine quality craftsmanship, and gracious service. The company values relationships, new ideas, smart risk-taking, and a thriving culture, committed to offering modern classic style for every body type and size. The Client Specialist role is driven to create, build, and cultivate relationships with customers and the community, focusing on prospecting and establishing a strong clientele from existing and new customers. This position requires a strong ambition for achieving individual and team goals, a passion for selling, and the ability to drive new traffic into the store through organized and thoughtful ways. The specialist will foster a culture of hospitality, deliver exceptional customer experiences, and build enduring relationships both internally and externally, utilizing service enhancers like Concierge. Key responsibilities include achieving sales and service metrics in areas such as Clientelling/Outreach and Appointment Setting, planning tasks to meet customer and business needs, understanding customer needs through intentional conversation, and sharing current products and fashion trends to wardrobe and inspire customers. The role also involves actively participating in community/store activities and professionally representing the Talbots Brand.

Requirements

• Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
• Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
• Able to work cooperatively in a diverse work environment.
• Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
• Possess excellent written and verbal communication skills and a high level of integrity.
• Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
• Professional, assertive, and friendly with the ability to make decisions independently.
• Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
• Have open availability of 20 – 29 hours per week.
• Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
• Support all service enhancers to build strong relationships including active use of Concierge.
• Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
• Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
• Actively participate in community/store activities and events that promote the Talbots Brand.
• Professionally represent the brand image.

Benefits

• Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
• Incentive Opportunities
• Comprehensive benefits packages accessible to both full time and eligible part time employees.
• Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
• Referral Incentive Program, discounts on travel, shopping, concerts and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees