Client Specialist

Robert W Baird & Company • Santa Clara, CA

125d • $27 - $40 • Onsite

About The Position

As a Client Specialist, you will provide exceptional client service and operational support for one or more Financial Advisors following a wealth management or portfolio management business approach. You will be responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird, and establishing an ongoing communication/client service plan. You will gain knowledge of and leverage partnership with Baird's Corporate Resource Groups to provide the best wealth management solutions to clients. Your duties will include answering all incoming phone calls and handling them appropriately, managing client needs, scheduling client appointments, assembling materials for client meetings, and ensuring adherence to business and regulatory policies. You may also manage social media presence for Financial Advisors, maintain the Client Relationship Management (CRM) system, organize seminars and client events, and proactively review investment opportunities to notify Financial Advisors for action.

Requirements

• 2+ years of prior industry and/or administrative work experience.
• Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses or willingness to obtain within 18 months.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint).
• Excellent verbal and written communication skills.
• Detail-oriented with an emphasis on accuracy.
• Strong organizational skills and ability to prioritize workflow.
• Understanding of compliance regulations and correspondence policies.
• Good analytical and critical problem-solving skills.

Nice To Haves

• Bachelor's degree preferred, not required.

Responsibilities

• Provide exceptional client service and operational support for Financial Advisors.
• Coordinate client onboarding, including managing prospect pipeline and preparing new account paperwork.
• Open accounts and transition new assets to Baird.
• Establish ongoing communication and client service plans.
• Answer incoming phone calls and manage client needs.
• Schedule client appointments and assemble materials for meetings.
• Ensure adherence to business and regulatory policies.
• Manage social media presence for Financial Advisors.
• Maintain the CRM system and leverage it for client relationship management.
• Organize and coordinate seminars and client events.
• Review investment opportunities and notify Financial Advisors.

Benefits

• Flexible work-life balance.
• Fast-paced environment for professional growth.
• Team of associates passionate about client results and community involvement.
• Unique culture valuing diverse backgrounds and teamwork.
• Significant technology training and extensive one-on-one support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree